Brandt Group of Companies

Brandt Tractor Ltd is currently seeking a Service Foreman reporting to our Sudbury Peterbilt location.

The successful applicant for this position will be responsible to help ensure: customer repair estimates are sent in a timely manner, customers are provided with a high level of customer service and communication, repair timelines and updates are shared with the customer, office and shop, invoicing and work in process control goals are met, warranty return cases and goodwill policy cases are supported, customer requests and resolutions are a high priority, technicians are coached, guided and mentored, technicians are managed to work efficiently while making recommendations to the Service Manager regarding technician skills and training needs.

Duties & Responsibilities

Supervise the work of service leadhands, service technicians and service writers
Responsible for the organization of the work performed and quality control
Maintain an organized, clean work environment
Coach, advise and mentor technicians and service writers
Ensure technician efficiency is obtained and maintained
Commitment to customer service excellence
Communicate and work effectively with customers, teammates, and other branch personnel
Establish and maintain an on-call field schedule
Converse with the customers and operators on the phone, email, or in person
Manage costs and ensure profitability of the department
Open and close work orders, prepare work orders for warranty
Provide a best in class customer service experience
Other duties as required