Brex Looking for Manager, Customer Success at Canada Full Time

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex. Every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and unified.

The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services and software.

What You’ll Do

As Manager, Customer Success you will help build out and lead a team of Customer Success Managers working with our customers. Your team will be responsible for ensuring all of Brex’s customers receive consistent, excellent, uninterrupted service from Brex’s suite of products.

Responsibilities

• Directly mentor, support and oversee a team of Customer Success Managers
• Own and be measured on team-based metrics
• Help develop the tooling and processes required to scale the team and ensure they are set up for success
• Partner with all customer-facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless
• Working closely with Engineering Product and Design teams to ensure customer issues are brought to the forefront and Brex builds the best possible product for our customers
• Define and iterate on performance measurement systems
• Help attract, recruit and develop the best CSMs in the world

Requirements

• Passionate about working with customers to ensure they achieve their goals
• At least 5 years in customer-facing roles and at least 2 years managing others
• Experienced in managing a team with a performance quota attached
• Familiar with customer listening or Voice of the Customer programs and methodologies
• Experience developing customer health scorecards
• Strong technical roots – you understand how the systems you have overseen work and are able to hold your own in technical conversations with other stakeholders
• See yourself as a relationship and business builder – and have a proven track record of doing this with external and internal parties
• You are dynamic – no two days at Brex are the same and you’re comfortable leading high-level strategic initiatives one day and rolling your sleeves up and getting into the weeds with the team on another
• Ready to inspire Customer Success at Brex to be revolutionary in changing the way we engage with our customers

Compensation

• The expected OTE range for this role is $120,800 – $151,000. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.