Bristol Car and Truck Rental Looking for Automotive Claims Administrator at Brampton, Ontario, Canada Full Time

Bristol Rentals Ltd. has been renting vehicles in the Greater Toronto Area since 1992. Bristol is a 100% Canadian owned and Canadian operated car and truck rental company that provides rental services within Ontario, including the Greater Toronto Area. With locations in Brampton, Barrie, Mississauga, Scarborough, and Toronto. To Richmond Hill and Markham, or towns like Milton, Bolton and Orangeville. We have fostered a reputation for honesty, integrity, customer service, and vehicle reliability. Originally a truck rental business, it expanded to add car rentals at many of its 14 operating locations, along with a full line of commercial trucks, refrigerated trucks, trailers and passenger vans. Bristol is a neighbourhood vehicle rental supplier, serving local communities throughout the GTA. Our staff members are long-term employees that are experienced, capable and friendly.

Join our Team!

We’re hiring for a Part-time Automotive Claims Administrator at our Brampton Office.

Part-time Position – 25 Hours/Week

Workdays: Tuesdays, Wednesday, & Thursdays (On-site)

Key Responsibilities:

• Support the claims department in organization and documentation of claim files.
• Act as first point of contact with clients regarding claims and educate clients on the process.
• Communicate directly with clients and handling of claim inquiries.
• Provide updates and status of claims to clients, as needed.
• Review accuracy of invoices from vendors.
• Coordinate with repair facilities for estimates, invoices, and repair updates.
• Create and submit invoices to insurance companies, corporate accounts and retail clients.
• Liaison with insurance companies and credit card companies regarding status of claim files and documentation required.
• Track individual claim files from opening to closing, ensuring all information is complete and accurate.
• Communication with branches to gather required information.
• Assist in building reports related to claims status and payments.
• Perform accounts receivable communications through emails and calls in relation to invoice collection.
• Integral role in the collection of file payments.
• Process and posting of claim payments.
• Resolve any issue or disputes related to claim files.
• Coordinate with other departments and branches as needed to ensure claims are processed in a timely and efficient manner.
• Manage the claims department email inbox.
• Provide support to the claims team with various tasks as needed.

Ideal Candidate:

• Post secondary education – preferred.
• Minimum 2-years of automotive claims experience in an insurance industry environment or similar.
• Proficient computer skills in Microsoft suite; Outlook, Word, and Excel.
• The ability to process claim files and deliver a superior customer service experience.
• Excellent ability to plan priorities and are highly organized.
• Excellent interpersonal skills and ability to work in a team environment.
• Demonstrate clear written, verbal, and communication skills.
• Detail-oriented, resourceful, and effective problem solver with strong critical thinking skills.
• Positive attitude.