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BCIT’s Student Health Services Department is currently seeking a regular, full-time (1.0 FTE) Medical Office Assistant. Performs assessment and triaging reception services to incoming patients of the Student Health Services and Counselling & Student Development units. Provides administrative support and confidential duties to clinicians and nurses of the units. Performs booking services for patients and a variety of medical records and formats management, office administration and maintenance tasks, as well as the coordination of related ambulance and vaccination duties. Ensures a smooth operation of the office, effective customer service and general compliance with policies and procedures.
Duties & Responsibilities
DUTIES & RESPONSIBILITIES:
- Assesses and triages incoming patients, using independent judgment to determine attending clinician and urgency of treatment.
- Receives patients and ensures the information in their charts is current and accurate.
- Books incoming and external appointments by phone and in person for team of physicians, psychiatrist, nurses and counsellors.
- Ensures that intake, booking and triage procedures are appropriate to the position as indicated by the Department of Student Health Services and Counselling & Student Development.
- Maintains close and continuous communication with clinicians of Student Health Services and Counselling & Student Development, and provides them with a variety of administrative support services.
- Maintains and updates patient files, ensuring the confidential destruction of outdated files.
- Monitors office supplies and drug cupboard. Prepares centralized requisitions as required.
- Coordinates maintenance services as needed. Ships and receives laundry, ensuring accuracy and timely completion.
- Contacts ambulance and security services when requested by physicians or nurses, and provides them required information of the nature of emergency.
- Monitor patients receiving allergy shots in the case of a reaction.
- Maintains record of payments for flu shots. Initiates filling of W.C.B. (Worker’s Compensation Benefits) forms as required for patients. Assists the Medical Office Administration Supervisor in maintaining accounts for financial recording.
- Informs patients of medical plans offered if not covered under MSP (Medical Services Plan).
- Completes billing cards and out of province reciprocal billing cards after patient visits.
- Supports units in upholding privacy and confidentiality of personal health information for all the patients and clients they serve and support.
- Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).
- Undertakes related duties as assigned, consistent with job grade of this position.
Qualifications
QUALIFICATIONS:
Definition:
The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.
Education:
- Grade 12 completion, plus completion of certificate in Medical Office Administration of up to one year duration.
Experience:
- Two years’ general work experience plus two years practical current experience in a similar position with the ability to deal with a high level of confidentiality-related to personal health information.
- Experience receiving patients in a medical/health services setting.
- Experience with completing documents and maintaining accurate records both manually and in electronic format.
Software/Computer Application(s) and Expertise:
- Knowledge and experience with Microsoft Office suite (Word, Excel, Outlook), and other desktop applications and automated systems (such as Pathnet, CIMS).
Communication/Interpersonal Skills:
- Good communication and interpersonal and customer service skills are required. Ability to deal courteously, tactfully, and discretely with clients in a diverse and inclusive environment.
- Proven ability to use independent judgment and initiative when dealing with confidential material and assessing patients.
Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
- Ability to plan, organize and manage workload efficiently and effectively.
- Keyboarding skills are required. Ability to use Dictaphone.
- Strong attention to detail; errors impact internal and external stakeholders.
Other Skills/Abilities:
- Ability to learn and use new software and systems.
- Good analytical reasoning and problem-solving skills.
Additional Information
Benefits – Why you’d love working with us
- Competitive pay
- Minimum of fifteen days of vacation
- Competitive employer-paid extended health and dental plan – take a look at our benefit plans!
- Defined benefit pension plan with employer contributions
- Professional Development funds and resources
- Access to most BCIT PTS courses free of charge
- Wellness and Employee Assistance programs
- Complimentary membership with free access to the Fitness Centre, Gymnasium, and more
Salary Range
Salary Grade 6: $49,090 – $53,170 per annum.
Additional Salary Information
External hires are initially placed at the minimum of the salary range with progression to the maximum. Salary prorated based on percentage and term of appointment.
Position Details
Posting Category
Administration
School/Service Area
Student Services
Campus Location
Burnaby campus
Bargaining Unit
BCGEU Support Staff
Job Status
Regular
Full-Time/Part-Time
Full-Time
Number of Vacancies
1
Anticipated Start Date
01/09/2023
Anticipated End Date
Competition Information
Competition Number
22B177
Competition Open Date
12/07/2022
Competition Close Date
12/21/2022
Open Until Filled?
