Brownes Auto Supplies LTD. Looking for Parts Counter Person at St. John’s, NL Full Time

Summary of Role

The Counter Sales role provides excellent customer service in selling a diversified line of products via phone, fax, email and over-the-counter.

Key Areas of Responsibility

• Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
• Handle customer transactions; including sales, returns, defectives in a timely manner
• Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
• Reconcile their transaction history and drawer at the conclusion of each shift
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
• Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedures
• Effectively communicate with all store and support center team members, management and customers
• Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
• Maintain the “Never Say No” attitude/mantra.

Requirements

Education, Experience and Technical skills

• Completion of High School Diploma/Post Secondary education or equivalent work experience
• Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year) considered an asset but not mandatory.
• Experience with automotive repairs is an asset
• Experience with MS Office products
• Valid Class 5 drivers license

Soft Skills and Competencies

• Team-player and an ability to work independently
• Experience delivering a high level of customer service and sales results
• Demonstrated focus on “wowing” the customer with exceptional service
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• A self-starter, action oriented to achieve goals beyond what is required
• Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
• Excellent verbal, written and effective listening skills
• Ability to work regular hours, including Saturdays.

Physical Demands

• Extensive standing, walking, pushing and reaching.
• Need full range of motion for reaching, bending and stooping.
• Repetitive movement of hands, arms and legs.
• Lifting of heavy equipment of up to 50 pounds.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location