BRP Looking for Service Experience Lead, Product Development at Sherbrooke Full Time

WHY JOIN THE TEAM?

1. You want to be on the forefront of BRP’s service experience design team and act as a key link between New Product Development teams and the Global Services organisation. Being the ambassador and voice of our customers and distribution network translating their requirements to drive a compelling service value proposition into the design and engineering of our products.
2. You are interested in working closely with multidisciplinary teams to determine the optimal service strategies for the 3WV and Ski-Doo vehicles.
3. You want to lead the way and support Go-To market strategies in tight collaboration with our technical information team that is shaping the future of technical information and service content at BRP.
4. You want to work in an environment that fosters and provides professional development and learning opportunities in a highly collaborative and international environment.
5. You will be exposed and have access to our Powersport products to live the BRP customer experience 

YOUR KEY RESPONSIBILITIES

• Collect, own and drive serviceability requirements for new 3WV and Ski-Doo products.
• Participate and lead design reviews, providing input on the serviceability of new concepts and designs of the vehicles.
• Work closely with the Product Management and the Customer Experience Teams to define service strategies.
• Analyse and benchmark the serviceability requirements for the 3WV and Ski-Doo products and define project specific Service Go To Market strategies to ensure service readiness at launch.
• Act as an information facilitator with teammates and internal stakeholders.
• Lead Service-related activities throughout the product development cycle.
• Participate and be exposed to opportunities in process optimization to enhance service engineering with greater customer centricity to further develop data-driven methodology for service requirements.

YOUR QUALIFICATIONS AND SKILLS

• Be passionate about cost of ownership, vehicle repair and customer lifetime value 
• Bachelor degree in electrical or mechanical engineering or a relevant track record experience in design for service playfield
• Experience in serviceability and repairability processes in product development is an asset
• A minimum of 3 years of relevant experience in project management and process improvement
• Effective communicator
• Tight connection with BRP products and values.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities

The possibility of permanence is also offered.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce of over 14,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey. Yours.
AN EXCEPTIONAL AREA! >
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