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Pay range:
18.27 – 24.36
Incentive Plan:
Annual Bonus
Incentive Target %:
1%
SHIFT:
First
BSH Home Appliances LTD
Tomorrow is our home.
Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. That doesn’t just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
Customer Support Rep I
Montreal – QC/ Full-time (Hybrid Role – office location in Downtown Montreal)
Pay Range $ 18.27 – $ 24.36
Your responsibilities
Customer Support Rep I acts as an advocate for the customer, resolves complaints with the utmost quality and professionalism, creates a positive impression of the company, and strives to be the benchmark of the industry.
Job Functions
- Job Functions
- Primary responsibility to answer incoming customer calls with the goal of answering a minimum of eight calls per hour.
- Utilize BSH software to schedule service calls and order replacement parts.
- Resolve difficult situations with customers while maintaining composure and a professional demeanor.
- Strong verbal and written communication skills are critical to performance and success.
- Goal is to provide one call resolutions utilizing BSH support systems extensively.
- Follow all scripts, Q&A sheets and other necessary communication documents when issued.
- Log all calls and interactions from customers who own BSH appliances in CRM file.
- Provide customers with answers to inquiries regarding products and services.
- Utilizes personal coaching advice in continuous performance improvement.
- All other responsibilities as instructed by a Supervisor.
Educational Requirements
Education/Certificate
Specialization
Required/Preferred
High-School Diploma
Required
Required Experience
Years of Experience
Specialization
Required/Preferred
0-2 Years
Call Center or Customer Support Experience
Required
Specific Knowledge
- Excellent communication skills – written and verbal.
- Detail oriented, accuracy minded.
- Strong analytical and troubleshooting skills.
- Time management skills.
- Strong organizational skills.
- Strong team concept skills.
- Bilingual in both French and English
Travel Percentage: –
Your benefits
A comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance, RRSP plan, bonus and employee purchase discounts
Further information
Please visit career.bsh-group.com . We would love to welcome you to our team!
BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Find a new home for your professional ambitions.
This position is eligible for the BSH Associate Referral Program
At BSH we appreciate everyone’s uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.
