Bunn-O-Matic Corporation of Canada Looking for Customer Service Representative at Aurora, ON Full Time

Company:

The Bunn-O-Matic Corporation (BUNN®) – A heritage brand dedicated to today’s customers. Since 1957, Bunn-O-Matic Corporation (BUNN®) has been at the forefront of dispensed beverage equipment manufacturers. Founded upon five generations of family entrepreneurship, BUNN has become a global partner you can count on for reliable beverage equipment and outstanding post-purchase support wherever customers are served. The BUNN core values of Honesty, Integrity, and Mutual Respect have created a global network of loyal commercial and home customers who are served by the company’s brand promise, A Partner You Can Count On™.

The Opportunity:

The Canadian office, located in Aurora, Ontario requires a Customer Service Representative to join their team. The Customer Service Representative will respond to all customer inquiries, concerns, and needs in a timely, friendly, and professional manner. BUNN provides a very competitive salary and benefits package including Health, Dental, Life, Disability, and Retirement Plan.

Duties and Responsibilities:

• Respond to customer inquiries via phone and email in a timely, professional manner.
• Ensure accurate order entry from orders submitted by customers and sales representatives.
• Assisting customers with product selection.
• Various office duties as assigned.
• Liaison with other departments.

General Skills and Attributes:

• Minimum 2 years’ experience in a customer service environment or relevant work experience/education.
• Driven, self-motivated, and results oriented.
• Passionate about servicing customers.
• Problem analysis and resolution skills.
• Strong communication skills, both verbal and written in English. French would be a definite asset.
• Strong computer skills, experience with an ERP system (Syteline or SAP preferred), Word, Excel.
• Demonstrated ability to adjust priorities and manage time in a fast-paced environment.
• Basic knowledge of BUNN products would be a definite asset.

Hours/Remote Work:

• Hours of work will be 8:30-4:30pm. The availability to alter work times may be required.
• Hybrid remote work

Bunn-O-Matic Corporation of Canada is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our business stronger. In accordance with the Accessibility for Ontarians with Disabilities Act, if you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have experience using SAP in your work?

Experience:

• Customer Support & Client Services Occupations: 2 years (preferred)

Application deadline: 2022-03-25