Bunzl Canada Looking for Customer Service Representative at Kingston, ON Full Time

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Responsibilities:

• Provide our clients with high level customer service meeting/exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering eComm system.
• Full cycle sales order processing: sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Fill in across divisions and departments in order to provide exceptional service to our customers.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements:

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Proficient verbal and written communication skills.
• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.
• Solid crisis management, problem solving, administrative and organizational skills required.
• Consultative selling skills.
• Fast learner with initiative and a great work attitude.
• Ability to handle high volume calls, and a fast-paced environment.
• Strong Computer Skills, including Microsoft Office and Windows based software.
• Previous experience with forklift and order picker is an asset

New career… new opportunities! What are YOU waiting for?

Bunzl provides the food and retail packaging, cleaning supplies and equipment, safety products and industrial packaging that keeps over 45,000 businesses in Canada running optimally, every day.

Bunzl plc is a global leader with sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri, owns and operates more than 100 warehouses with over 5,000 employees and 400,000 plus suppliers.

At Bunzl, we want to invest in you. We know that our employees are our number one asset. That’s why we recruit and retain people who are passionate about delivering the very best for our customers. We provide opportunities for our employees to progress within our company based on their talents, experiences, and aptitude.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including an RRSP with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, perceived race, ancestry, place of origin, national origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, disability, social circumstances, political belief and/or source of income; or any other prohibited ground of discrimination as defined in the applicable Human Rights Legislation.

Experience

Required

• 1 year(s): Customer Service Experience

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals