Burlington Ontario Health Team Looking for Manager, Primary Care at Burlington, Ontario, Canada Full Time

Background:

This is an exciting time in health care for Ontario with the announcement of Ontario Health Teams.

The Ontario government is building a connected health care system centred around patients, families and caregivers. These changes will strengthen local services, making it easier for patients to navigate the system and transition between providers.

Ontario Health Teams (OHT) are being introduced to provide a new way of organizing and delivering care that is more connected to patients in their local communities. Under Ontario Health Teams, health care providers (including hospitals, doctors and home and community care providers) work as one coordinated team – no matter where they provide care.

The Burlington OHT is one of the 12 Initial OHTs to be progressed toward OHT designation as outlined in the Connecting Care Act, 20219. The Burlington OHT is seen as a leader in governance, system navigation, co-design and evaluation. As a new Not-For-Profit Incorporation, the Burlington OHT is in an exciting environment of growth and development as a new organization. Under the direction of the Executive Director, the Burlington OHT has fostered a supportive, engaging, and forward-thinking work environment where the best in health system planning, co-design, population health management and evaluation want to come to work. Come join us and make an impact!

PRIMARY PURPOSE

The Burlington OHT is looking for an innovative leader who understands the primary care sector, appreciates the vision for a more integrated health care system, and works collaboratively and effectively with the providers of primary care in Burlington and surrounding areas.

The successful candidate will be action-oriented with a focus on working in partnership with primary care providers to deliver positive change in the primary care sector – positive change for both patients and providers. Working closely with Primary Care Executive Council and Network this role will drive change through local co-design. Evidence-based and Best-practice initiatives will be the foundation of the work that will be measured through the lens of the quintuple aim: Patient experience, health outcomes, provider experience, value and health equity.

The Manager of Primary Care will be responsible for the execution of the following Burlington initiatives:

• The development of a primary care network and primary care executive council
• Initiatives focused on screening, early intervention, and attachment to primary care
• Project Management of existing and new Primary Care- based Chronic Disease Models
• Integrated care and population health management initiatives impacting primary care
• Embedding health equity principles in all co-design
• Leading from an equity, diversity and inclusivity lens

KEY RESPONSIBILITY AREAS

• Embeds in all OHT related projects the shared vision, guiding principles and strategy of the Burlington OHT, including principles of Health Equity, Diversity and Inclusion.
• Guided by the OHT Building Blocks, supports the implementation of projects and work plan deliverables for the OHT.
• Initiate and plan assigned strategic projects including the development of scope, goals and objectives
• Develop work plans, project schedules, cost estimates and budgets as required
• Engage key stakeholders to ensure project activities are executed based on plans and standards, within the specific scope, budget and schedule
• Execute, track and monitor progress of the initiatives while distributing the appropriate information to the appropriate committee structures of the OHT
• Identify improvement opportunities and escalate key issues/risks; propose and execute solutions as approved that achieve quality work and process improvements
• Problem solve to result in innovative and creative solutions
• Develop and present material for review and information using excellent written, verbal and graphical communications skills with the ability to communicate technical aspects effectively
• Working with the BOHT cross-functional staffing team to support the measurement of OHT performance indicators to ensure regular measurement and monitoring of OHT initiatives.
• With the BOHT cross-functional staffing team, support the implementation of data collection methods and analysis.

POSITION REQUIREMENTS

Qualifications & Experience

• Masters degree in Business, Health Administration program or related field.
• Experience in Primary Care Sector
• 3-5 years of practical and related experience
• Experience launching successful change initiatives in the health care community
• Stakeholder engagement, project planning, management and implementation experience required
• Change Management & Relationship Management experience required
• Experience with successful Digital Health/IT initiatives an asset
• Demonstrated knowledge and application of quality improvement principles (e.g. Lean Methodology) as asset
• Excellent written, oral Communication skills and Interpersonal Skills
• Excellent Time Management, meeting timelines
• Ability to work as a team, professional and courteous manner
• Exercise good judgement, initiative, with ability to multi-task

Knowledge

• Knowledge of Ontario Health sector and the healthcare transformation to Ontario Health and Ontario Health Teams considered an asset
• Knowledge of primary care models an asset
• Training in EDI an asset
• Quadruple Aim Framework, QI and PM frameworks and tools
• MS Teams, Microsoft Word, Outlook, Excel, Power Point, Visio

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

This position is mostly of a sedentary nature and requires long periods working on the computer. There are periods of stress when having to meet very tight deadlines.

The work environment is currently virtual (subject to change) with a minimum of 2 In-person meetings/month in the city of Burlington. In-person team meetings are mandatory and can be called at the discretion of the Executive Director.

Hours of work: Typical working hours are 8:30am to 4:30pm (Eastern Time), Monday to Friday, with some exception for community engagements that may occur virtually or in-person outside these hours. It should be noted that primary care physician hours for meetings may fall outside the hours of 8:30am and 4:30pm and it is required this role meet virtually with Primary care physicians on a regular basis.

For virtual work we require the individual to have a private, dedicated workspace from home, free from distraction. A laptop, monitor and work phone will be provided.

REPORTS TO: Reporting Relationship to Executive Director

JOBS REPORTING: None

Employment Status: Temporary Contract from March 2024 (or earliest start date) to March 31, 2027 (3-year contract)