Title: Customer and Programming Associate
Department: Customer Experience
Reports to: Neighbourhood Branches Manager, North Branches Manager, Central Manager
Classification: Permanent Part Time Hours per Week: 20 hours
Salary Range: $29.48 – $34.68 per hour
Posted: February 17, 2023 Closes: February 24, 2023
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About the Library*
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
We bring our best selves to work, delight in helping others, and have an abiding passion for service excellence. Each of us excels in the personal qualities and skills that are essential to our work and the BPL Team.
Qualifications
Education:
Experience:
Overall Purpose:
As a member of the Customer Experience team, this position models BPL’s values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library System.
Key Accountabilities:
Key Business Relationships:
Internal:
External:
Scope:
Budget: No budget responsibility or purchase authority.
Direct and Indirect Reports: No direct or indirect reports.
Key Competencies: Knowledge, Skills and Abilities
Behavioural:
Leadership:
Technical:
Work Environment
Working Hours
Physical Effort
Mental Effort
Working with us
As an employer, we have high expectations of the people we hire, and we are genuinely invested in the well-being, development, and work success of all employees.
Burlington Public Library is an equal opportunity employer. We are committed to creating a respectful, inclusive, and diverse workplace where everyone feels valued and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.
For more information about working at BPL, please visit www.bpl.on.ca/about/careers
If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs. Please contact Stephanie Rous, Human Resources Business Partner, at [email protected]
If you have a disability that makes it difficult to apply using the online form, please call us at 905-639-3611 Ext. 1154.
We thank all applicants in advance and advise that we will contact only those selected for an interview.
Personal information on your résumé is collected under the authority of the Public Libraries Act, R.S.O. 1990 and will be used to determine eligibility for employment.
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Job Type: Part-time
Salary: $29.48-$34.68 per hour
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