POSITION: Inbound/Outbound Call Centre Operator
LOCATION: Work-From-Home
TERM: Full-Time, 1 Year Contract
Summary:
The Call Centre Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.
The Call Centre Operator calls CAA Members to provide information regarding memberships. The successful candidate will renew, upgrade, change account information and sell CAA memberships.
The Call Centre Operator works an average of 38.5 hours per week. 8 hour, 10 hour, and 12 shifts are available and shift rotations are selected by seniority.
Job Duties
Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employment is contingent on satisfactory results of a Criminal Background Check and reference check.
Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.
Job Types: Full-time, Fixed term contract
Salary: From $16.55 per hour
Additional pay:
Benefits:
Schedule:
COVID-19 considerations:
Proof of COVID-19 Vaccination is required for all CAANEO employees
All COVID-19 Safety Measures are strictly enforced in all CAANEO locations
Application question(s):
Experience:
Language:
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