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Summary:
Use mechanical and power tools to install and connect motors and accessories on boats or ATVs as per factory specifications or as specified on work orders. Position assists our customers when they come in to pick up their unit by explaining and demonstrating the operations of the boat, motor, trailer or ATV. Position is additionally responsible for checking in boats when they are delivered to the dealership.
Responsibilities:
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Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
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Rig boat package per factory specifications.
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Rig boat package as specified on work orders.
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Notify Service Manager when rigging of specified unit received from manufacturer is not acceptable.
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Work in an efficient manner to maintain service schedules.
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Prepare loose motors or trailers for delivery to customer.
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Test each unit for proper and safe operation using established marine service procedures.
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Notify Service Manager if unit has problems that need additional work.
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Follow work order procedures for requesting and obtaining parts, performing labor and completing paperwork.
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Follow work order procedures when requesting parts or performing labor not listed on work order.
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Compile warranty packages per outlined process for every unit.
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Properly complete rigging checklist and assist with inspection process for each unit.
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Install optional equipment and/or accessories as per customer’s request.
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Notify Service Manager when customer’s request may not be possible or may cause a safety issue.
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Inspect all boats scheduled for delivery and report the condition of the unit on the check list to the Service Manager.
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Verify the unit’s serial number and confirm all accessories have been installed.
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Check all rigging and mounting instructions against the work order and confirm the delivery date and time.
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Inspect the detailing of the unit prior to delivery
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Stage the unit for delivery at the scheduled time of pick-up
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Greet customers at time of delivery and take them to Business Office for completion of required paperwork.
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Explain to customer how the unit operates and where accessories have been installed.
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Complete warranty packet for each unit, review the unit’s packet of information provided and explain warranty to customer.
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Assist with the physical inventories
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May be required to serve as back up to Service Writer and/or Warranty Clerk positions.
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Maintain a clean and professional work area.
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Follow all Company Policies and Procedures.
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Perform other duties, assignments and responsibilities as needed.
Qualifications:
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High School education or equivalent experience
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Ability to deal with electrical systems and wiring when assembling engines and connecting all electrical/remote control attachments to a boat or ATV
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Ability to communicate in a friendly and professional manner to our customers and other associates
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Able to lift up to 50 pounds
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Able to stand for extended periods
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Ability to work in a non-air-conditioned environment
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Ability to establish and maintain effective working relationship with Management, coworkers and customers
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Mechanical ability
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
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Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
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Fun work environment
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Competitive wages
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Excellent benefits
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Unlimited career advancement opportunities
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Bass Pro Cares Fund
Bass Pro Shops
About Bass Pro Shops
Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”