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DIRECTOR, HEALTH & RECOVERY SERVICES About Us The Calgary Drop-In and Rehab Centre (“the DI”) is a low-barrier, housing-focused shelter that serves some of the city’s most vulnerable people. At the DI, we focus on providing a person’s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person’s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.
Position Summary
Reporting to the Senior Director, Operations, this position will provide oversight and strategic leadership to the health services and recovery-focused programming of the DI. This position will be responsible for identifying opportunities for continued growth of services to best meet the needs of the clients we serve, providing leadership oversight, and supporting ongoing evaluation to continually improve the quality of programming and services of the health services programs in accordance with accreditation standards, contracted deliverables and recognized best practices. The ideal candidate is a people-person with outstanding communication skills and a commitment to furthering the leadership development of others within your portfolio.
The Director, Health & Recovery Services is a member of the DI senior leadership team. This position provides strategic input on all areas related to the health services programs including development and implementation of annual business plans that align with the DI’s strategic plan.
Time Commitment
This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours for board meetings, assisting with agency operations, volunteering, employee events and other requests.
Job Duties And Responsibilities
- To provide clear direction to the leadership group of health services programs, to ensure that they are supported in moving programming forward in alignment with business planning and strategic priorities.
- To be innovative in looking for opportunities to evolve the programming offered in the health services domain. To be committed to furthering the DI as a leader in the homeless serving sector.
- To support a housing-focused approach across all roles within health services through advocating education, training and building of all new initiatives around housing-focused principles. In particular, building off of the concept of ‘housing-focused’ healthcare.
- Work collaboratively with other departments to grow inter-departmental processes, communication, and teamwork to help achieve goals.
- To be responsible for all facets of programming, service development and delivery, from proposal writing through planning, budgeting, implementation, evaluation, and report writing.
- To determine and track appropriate KPIs to evaluate key initiatives and support ongoing quality improvement.
- To establish and maintain all client files and documentation in an appropriate and accountable manner according to established standards. To oversee the utilization of the DI Electronic Medical Record (EMR) including ensuring that medical documentation is managed in accordance with all privacy legislation.
- To ensure that programming is compliant with all licensing and compliance indicators, that all health services programs are hitting contracted deliverables, and that all required KPIs are reported as per agreed upon schedules.
- To ensure that all health programs are compliant with standards as outlined through accreditation.
- To ensure high standards are achieved in all programs and services. This includes supporting ongoing training for staff and developing procedures, models, and comprehensive frameworks of delivery.
- To maintain appropriate fiscal controls to ensure all programs operate within the scope of the annual budget.
- To maintain accurate and complete statistical records for all programs and services on the agency database, providing funders with comprehensive details on programs offered.
- To conduct regular performance appraisals with formal program leaders, providing constructive feedback and learning plans to support professional growth.
- To support a coaching approach with direct reports to facilitate their ongoing leadership development and their comfort level in coaching staff to be leaders at all levels of the organization.
- To provide positive leadership to all staff, encouraging a team approach, professional attitude and supporting strong staff relations, always modeling DI values.
- To ensure that processes are in place to support all staff joining the DI health services teams to be appropriately onboarded to support their safety and success. To identify learning needs for program and service staff, and for the staff of the agency as a whole and assist in coordinating needed training.
- To be an active participant on the leadership team of the agency, attending meetings regularly and bringing forward issues for discussion and decision.
- To participate on assigned board committees when appropriate.
- To participate actively as an agency representative in collaborative partner networks and in related community activities.
- To actively seek out, develop and maintain strong relationships with community partners who can support the work of DI health services.
Required Competencies And Qualifications
- A leader at the DI is someone who lives and believes in the mission, vision and values of the organization. This person will need to strongly identify with our core values, while bringing best practices and business acumen to this position.
- A Bachelor’s or Master’s degree in a healthcare field or an equivalent combination of education and relevant experience. Active or eligible for registration with the applicable college or licensing body.
- A minimum of 10 years of progressive leadership experience. Completion of leadership development courses and a demonstrated pattern of professional development and growth.
- Previous experience in non-profits, preferably in the homeless-serving sector. A strong understanding of the health needs of vulnerable and marginalized individuals, and in particular those dealing with mental health concerns and/or active addictions.
- Superior organizational and time management skills. Possesses strong analytical and critical thinking skills. Demonstrates well-developed inter-personal, conflict resolution and negotiating skills.
- Strong coaching and leadership skills with the ability to develop, manage and inspire others.
- Must be energetic and self-directed, with effective time management and organizational skills including the ability to balance conflicting priorities.
- An appreciation for being a part of a diverse workforce.
- Excellent verbal and written communication.
Working Conditions
While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.
Why the DI?
The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who share this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
What We Offer
Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.
Some of the employer-paid group benefits include:
- Vacation days
- Sick days
- Wellness days
- Extended Health & Dental coverage
- Employer Matching RRSP Program
- Homewood EFAP
- Life Insurance and Accidental Death & Dismemberment (AD&D)
Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.
Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.
Alberta Living Wage Employer
The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.
The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.
If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected]
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