The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.
Position Summary
The Medical Office Assistant (MOA) is a vital part of the integrated Health Services team at the Calgary Drop-In Centre. The MOA will operate within the clinic environment, and depending on assigned tasks and roles, is responsible for coordinating client services, managing the physical clinic environment, managing health information via the electronic medical record (EMR) and The DI’s Guestbook system, and facilitating communications between clients, clinicians, nurses, pharmacy, and external care providers.
Reports to the Team Lead, Urban Response Program
Time Commitment
40 hours per rotation; with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.
Job Duties
Required Competencies
Working Conditions
While your position does not normally consist of front line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.
Why the DI?
The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT: Our actions honour the rights, differences, and dignity of others
COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS: We accept each person’s uniqueness with compassion and empathy
WELLNESS: We promote, provide and support holistic wellbeing
ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.
Our Compensation
Some of the great benefits the DI has are agency paid:
Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.
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