Prevention Worker
Housing
The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.
Position Summary
Reporting to the Coordinator of Diversion, Prevention Workers coordinate services for tenants at risk of losing their housing. Prevention Workers will elicit compassion for people in difficult circumstances; actively and constructively listen; apply creative solutions to a tenants’ problems; manage time effectively; resolve conflicts through effective mediations well as other means and is comfortable and able to use technology and engage with community partners in order to build social capital for people who find themselves temporarily in needs of housing supports.
Time Commitment
40 hours per rotation with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.
Job Duties
Provide landlord mediation for tenants facing eviction
Create effective plans to allow a tenants housing opportunities to be sustainable and tenant driven
Home visits in the community as required
Attending the RTDRS as a support for the tenant
Be well versed in the Residential Tenancies Act to advocate for the tenant and build capacity
Works collaboratively with community partners including independent landlords, affordable housing agencies, and others
Completes and maintains log record-keeping in the DI database, documents interactions with clients and maintains statistical data.
Provides related reports as required for potential extended funding opportunities
Collaborate with all departments within the DI as needed
Provide documentation as required by funding parameter
Provide person centered, harm reduction and trauma informed care
Required Competencies
Completion of a post-secondary program (bachelor’s degree or diploma) in human services, community support worker, social service worker, or health-related discipline is an asset
Previous work experience in a social service environment or similar role may replace formal education requirement
Three to five years’ experience working in the homeless serving sector is preferred
A clean, valid class 5 driver’s license
A vehicle and appropriate auto insurance to provide transportation for program participants as needed is required for this position
Ability to develop relationships with a wide variety of services stakeholders.
Experience working in distress and/or high-stress situations, which may include emergency response.
Volunteer or work experience in the community with high risk and vulnerable populations.
Strong customer service orientation would be ideal
Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations.
The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear.
Resourcefulness and knowledge of community resources and social support systems
High morals, ethics and integrity
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
Well-developed interpersonal, conflict resolution and negotiating skills
Strong problem-solving skills and the ability to improve projects, programs and processes
Excellent communications skills, both verbal and written
Proficient in Office365 and Microsoft Office Suite 2016
Demonstrate essential desktop troubleshooting skills
Eager to learn new systems and adopt improved best practices
Must demonstrate initiative and work autonomously
Must be acceptable of industry risks, including coming into contact with bodily fluids
Working Conditions
Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict. It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative. Exposure to bodily fluids may also occur.
Why the DI?
The DI aims to be an “Employer of Choice” and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and in every action we take, and we want people who understand this commitment.
Our Culture
Our values form the cornerstone of our culture:
RESPECT : Our actions honour the rights, differences, and dignity of others
COMMUNITY : Through collaborative partnerships, we work together as a team, building inclusive communities
KINDNESS : We accept each person’s uniqueness with compassion and empathy
WELLNESS : We promote, provide and support holistic wellbeing
ACCOUNTABILITY : We operate with transparency and integrity in both our relationships and our commitments.
Our Compensation
Some of the great benefits the DI has are agency paid:
Vacation days
Sick days
Wellness days
Medical & Dental coverage
Homewood EFAP
Long-Term Disability*
Life Insurance and Accidental Death & Dismemberment (AD&D)*
Critical Illness Insurance*
Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.
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