Bringing Calgary Public Library’s strategic plan to life, the Library Experience Guide engages directly with users in support of literacy and lifelong learning both within the Library and out in the community. The Library Experience Guide provides responsive and friendly customer service and creates enriching library experiences for members of all ages, abilities and backgrounds through the delivery of specific Library programs that inspire wonder, play, and delight.
Reflecting Calgary Public Library’s commitment to continuous improvement in the name of meeting the community’s ever evolving needs and expectations, the Guide contributes positively to change, working collaboratively and constructively in a dynamic team environment in which learning happens every day.
The Library Experience Guide contributes to the success of the Library and its impact in the community by participating in a wide range of responsibilities and activities.
Engage with Users
Shape a Positive User Experience
Facilitate Capacity Development
Create a Welcoming Environment
Apply Operational Procedures
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