Calypso Technology Looking for Senior Consultant, Back Office Customer Delivery at Toronto, Ontario, Canada Full Time

Employment Type: Permanent – Full Time

Location: Toronto

Description

Calypso Technology and Axiom SL have merged to form a new company, Adenza.

Division Overview

Customer Services is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team And Role Overview

The purpose of the Customer Delivery Centre is to provide business expertise to support an organization’s global or domestic implementation by designing new processes, optimizing current ones, managing complex implementation projects, and providing user support and training. We are seeking a Back-Office Consultant to work in a customer‐facing role to drive global system implementations.

Responsibilities

• Work directly with customers to gather, scope, and understand business requirements, and influence them toward our best practice solutions
• Work hands-on to design, configure and test the system to ensure that it meets the business requirements wherever there is a deviation from the box solution
• Follow up with the Client’s end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as SIT, UAT, and Migration activities and move the system toward go-live
• Identify and raise approved core product gaps and follow up through our internal process until delivery
• During the development of enhancements, work with the Product team or Project technical team to iteratively test enhancements to ensure they will meet business requirements
• Assist in deployment and validation by the Client
• Responsible for training users on the basic use of the system, and new functionality

Skills And Requirements

• Strong proficiency in written and spoken Spanish and English (Portuguese is desirable)
• Experience working with a software vendor in a Business Analysis role or as a functional Back-office user within the capital markets industry
• Expertise in the support and/or implementation of a Back-Office system primarily in post-trade processing areas of Trade validation, Cross-Asset Accounting, Settlements, Reconciliations, Messages (SWIFT/Paper), and Regulatory and Internal Reporting
• Strong knowledge and functional experience in support of one or more of the following Asset classes:
• Foreign Exchange (FX),
• Fixed Income and Money Market (FI/MM),
• Interest Rate Derivatives (IRD), FX
• Derivatives (FXD), Credit Derivatives, Equities, Equity Derivatives, Commodities, and Commodity Derivatives
• Candidates with exposure to Clearing, Collateral & Securities Finance will also be considered
• Willingness and ability to travel frequently (up to 75%), as required

More About Us

Our Office:

Adenza’s Toronto office is located at the RBC Exchange Tower and is conveniently linked to transit and neighboring properties via the underground PATH system. It is a modern office, offering coffee, great meeting room options, and nice views from the 19th Floor. The office is a short walk from nearby attractions like: Union Station, the Eaton Centre, and Toronto’s exceptional waterfront area.

Why Apply:

Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, and fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.