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Position Information
Position Title
International Student Experience Advisor
Posting Number
ES758P
Job Posting Open Date
07/04/2022
Job Posting Close Date
07/15/2022
Anticipated Layoff Start Date #1
Anticipated Layoff End Date #1
Anticipated Layoff Start Date #2
Anticipated Layoff End Date #2
Position Start Date
08/15/2022
Position End Date
05/15/2023
Location
Lansdowne & Interurban
COVID-19 Work Arrangements
This position will work on campus
Applicant Portal Position Category
Support Staff
Employee Group
Support Staff (CUPE)
Pay Grade
S – Pay Grade 11
Salary
$29.14 – $31.09 per hour
Number of positions to be hired under this posting
1
Additional Pay Considerations
3% Second Language stipend
Days of the Week
Monday to Friday
Work Schedule
Mon-Fri, 8:30-4:30
Total Hours Per Week
35
Position Reason
Replacement
Position Type
Term Full Time
Posting Type
Employees & General Public
Division/School
Camosun International
Department
Camosun International Admin Off
Job Description
GENERAL
Reporting to the International Student Services Manager, the International Student Experience Advisor (ISEA) is the first point of contact and support for international students assisting them with questions around their academic studies, registration, and transitions within the college. Placing the student experience and student success at the forefront of Camosun International interactions, this position also provides supports and liaison between the division’s units and the college as a whole and with external agencies. Working with a large volume of confidential and sensitive information, the advisor provides and supports a seamless transition for students from the applicant stage, to college student, and graduation.
TYPICAL DUTIES
International Student Experience Support
- As first and immediate point of contact, responds with complete and concise information to requests from around the world, responses include but are not limited to program prerequisites, the application process, transfer agreements and bridging programs;
- Responds to enquiries from students and representatives on progress of individual applications, in compliance with the Freedom of Information and Privacy legislation;
- Assists current students with and completes online registration, fee payments and deposits, and withdrawal requests;
- Disseminates registration information in response to requests from potential international students;
- Facilitates the registration process of new international students in their first semester which may include creating schedules, providing registration information related to classes, myCamosun, fees and deadlines;
- Guides students to additional support services where needed;
- Organizes and maintains complete information on: current and planned programs and courses (credit, vocational, community education, contract, university transfer); college policies, regulations and procedures supporting the admissions/registration process, together with those procedures of external agencies which directly affect the admission and/or registration process;
Immigration Support for Academic Studies
- Develops and provides presentations to inform and support students about IRCC permit application requirements and processes including visa regulations and student immigration regulations;
- Liaises with federal government officials on matters pertaining to international student study, work, and graduate permits;
- Contacts Canadian immigration officials regarding new regulations, the status of applicants, and regulation clarification;
- Prepares international student letter of enrollment and letter of completion/graduation, as per government guidelines, to be submitted to IRCC;
- Communicates information on general study, work, and/or graduate permits to students;
Student Experience On and Off Campus:
- Develops and implements activities and social events for students with a focus on the needs of international students;
- Develops and implements the international student orientation;
- Creates awareness events on campus for students and staff around significant international holidays and celebrations;
- Liaises with Camosun College Student Society around services and supports for students;
- Provides presentation sessions on various requirements for living in BC and assists students with completing related forms/documents;
- Liaises with provincial government officials on matters pertaining to international student matters such as medical insurance;
- Refers students to support services within the college and within the larger community;
- Supports students in finding volunteer and leadership opportunities on and off campus.
General
- Maintains knowledge of the functions and processes of the various Camosun International units as well as the applicable computer systems and software;
- Maintains knowledge of current regulations and requirements around student immigration issues such as study permit processes, off campus work permits, and post graduate work permits;
- Maintain student files, statistics, reports and other data/records as appropriate; using the college’s integrated database system as applicable;
- Contributes to the development of policies and procedures by identifying persistent problem areas; making recommendations about resolution and participating in College committees associated with international education or student advising;
- Recommends new and innovative business processes and procedures to improve student transition, education, and care and supports the development of best practices and efficiencies;
- Serves on college committees as appropriate;
- Performs other related duties similar in scope and complexity.
Qualifications
Bachelor degree in social science; education or international studies, Regulated International Student Immigration Advisor (RISIA) certification, and four years’ related experience of which two years’ experience is in a post-secondary institution’s registrar or international office; and of which one year is working or living overseas or in an intercultural environment or an equivalent combination of education and experience.
- Experience working with immigration matters or government policies and procedures;
- Excellent listening and communications skills with an understanding and patience for cultural differences, and a demonstrated ability to communicate with non-native speakers of English;
- Demonstrated problem-solving and multi-tasking skills;
- Solid customer service skills;
- Team player with a strong attention to detail and accuracy working in a high volume, time sensitive, fast paced environment;
- Proven experience using Colleague or another integrated computer-based student registration system;
- Demonstrated ability with MSOffice suite.
Applicants are required to have a high level of proficiency in both spoken and written English and be able to communicate comfortably with students both in person and through written documents, in one other language.
Capabilities
The core capabilities are required for all positions at the college.
Focus on Students and Their Success (Core)
- We all have a role to play in promoting and supporting students – directly or indirectly – contributing to their success, education and transition as they build their path to the future.
Cultural Alignment (Core)
- Inclusion and respect align with Camosun’s traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and Nurturing Relationships (Core)
- Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.
Job Type: Full-time
Salary: $29.14-$31.09 per hour
