Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Be your best at Canada Life.
We are looking for a Small Group Junior Administrator
Role description
The primary purpose of the Junior Administrator role is to manage Selectpac policy terminations and ensure that all final balances are reconciled.
You will be accountable for:
Terminating Selectpac policies across multiple systems, PAS, BEN, TELUS/CAIL, WEX, Robotic Process Automation
Corresponding with field offices, third party vendors, various business units as appropriate to obtain missing information and reconcile final balances
Calculate and apply billing adjustments when necessary
Determining proper course of action on final balances for terminating clients and preparing final correspondence to the client
Working with our third party collection agency to resolve disputes over final balances.
Issuing and approving refund requests using SAP-FSCD for internal and external clients
Issuing reorders of contracts and booklets to internal and external clients using SCB-Papyrus
Other tasks as assigned
Required Competencies and Behaviours:
Minimum keyboarding abilities of 40 words per minute.
Excellent organizational skills with strong time management skills, along with the ability to handle changing priorities and fluctuating workloads.
Excellent verbal and written communication
Proven customer service skills
Experience managing change in a positive manner
Strong working knowledge of MS Teams, Sharepoint, and Excel
Strong working knowledge of Word, PowerPoint and Access an asset
Ability to work well independently as well as in a team environment
Strong analytical and investigation skills an asset
Post-secondary education or a combination of education and experience.
Be your best at Canada Life- Apply today
We are one of Canada’s top 100 employers!
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted
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