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For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About The Job
The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA’s actions in support of Employment Equity (EE), diversity and inclusion, and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials – Canada.ca.
We encourage you to complete the EE Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE staffing requirement in this process. Also, ensure that you have provided consent in the EE staffing questionnaire for your EE information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
CRA’s National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.
Get in the door now to start your career with the CRA and don’t miss out on your opportunity to work for one of the Top 100 Employers in Canada!
If you are interested in working and living in Whitehorse, Yellowknife, or Iqaluit, then come join the Western Region Outreach Program! Our program is currently looking for Outreach Officers to assist with providing outreach services to the residents of Canada’s north!
The CRA Outreach Program provides important income tax and benefit information assistance to the vulnerable populations of the north. Our main focus is to assist Indigenous Peoples, newcomers and refugees, seniors, youth, persons with disabilities, housing-insecure, and modest-income Canadians.
Some Of The Services Provided Include
Officers will assist these Canadians both from the office and by travelling to various communities across the territories.
- Providing information on tax measures, tax filing, and credits and benefits available as well as promoting an increase awareness of online services; direct deposit, and other CRA initiatives
- Assisting Assessment and Benefits Services Branch (ABSB) with the development of outreach products, presentations, and webinars
- Promoting the Community Volunteer Income Tax Program (CVITP)
If this is an opportunity that is of interest to you and you are willing to live and work in one of the Canadian territories, please see the information below to see if you qualify and how to apply!
Please note that we are reviewing the salary of this position.
Please contact the e-mail listed at the bottom of the notice to obtain a copy of the work description.
In the case of candidates previously terminated or rejected on probation from positions within the CRA, please note that additional verifications will be conducted. Based on the reasons for termination or rejection, an applicant may not be considered further in the staffing process/considered for appointment, as they may be deemed to not meet one or more of the staffing requirements.
To apply
Who Can Apply
Persons living in Canada and Canadian citizens and permanent residents living abroad.
We are looking for passionate and dedicated individuals with the following qualifications:
- Six (6) months of experience working with or in an Indigenous community in Canada or six (6) months of client service experience
- High school diploma or an acceptable combination of education, training and/or experience
Preference may be given first to candidates who have experience working with or in an Indigenous community relevant to the position being staffed.
There are two ways you can apply to this process:
- E-mail [email protected] to set-up a call with the Staffing Board
OR
- Click the link at the bottom of this posting to apply using the CRA Candidate Profile system
We encourage you to submit your application and related documents as soon as possible as the closing date and time on this notice of job opportunity may change. Candidates will be screened against the prerequisite staffing requirements on an on-going basis and assessments, and appointments may take place prior to the closing date and time of this notice.
We may give preference to the first 50 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.
Assessment
If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.
Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.
For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.
Requirements
Potential candidates will be identified based on our assessment of the minimum and essential staffing requirements indicated below
During the course of this hiring process, applicants may be scheduled to participate in an interview, and a reference check.
- Ability to communicate effectively – Verbal communication
- Dependability
- Second Language Evaluation (for any Bilingual positions that may be staffed from this process)
Asset staffing requirements, including but not limited to Employment Equity, may also be applied as part of this staffing process. You will be notified in advance of any additional asset staffing requirements to be evaluated.
Conditions of employment
- Reliability/Security: Reliability Status
- Willingness to work overtime
- Willingness to travel*
- Valid Driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license
- Willingness to work on evenings and/or on weekends
- Capacity to regularly lift objects weighing up to 10 kgs
- Willingness to work shifts or a flexible schedule (including weekends and statutory holidays)
- Physically work from Whitehorse, Yellowknife, or Iqaluit
- Travel may be done via land, water, or air for local or to remote communities, including overnight stays over several days
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Contact
Name: Staffing Board
Email address: [email protected]
