Canadian Dental Services Corp. Looking for Operations Manager at Edmonton, AB Full Time

Do you juggle? People, customers, schedules, reports? Are you the go-to person when your friends need something organized or resolved? Does leading an organization excites you? Want to develop and lead the best customer service team? Well, guess what?

If you answered yes to the questions above and you have experience in the dental field, we have the perfect job for you. WE ARE HIRING an Operations Manager to join our team in Edmonton and this could be a great opportunity for you to start the new year with the right foot.

You will be leading several dental practices to enhance our employees and our patient experience, this leadership role requires honesty, passion for innovation, the ability to collaborate and focus on talent management.

Who do we have in mind?

• A leader with drive and a passion for customer service, who leads from the front and is exceptional at organizing people and supporting a great culture.
• A strategic-thinking manager capable of build strategies to strengthen the patient relationship and increase the practice production.
• Someone willing to work alongside the team to promote alignment in helping our patients get healthy, and stay healthy, by providing the highest quality clinical experience to every patient, through improved treatment planning within the practice and clinical team.
• Our most important strategy is our people, great people, so we need someone ready to hire and develop “A-Players” with transparency and respect to enable these people to get even better at what they do.
• A team player ready to partner with our legal team and human resources to ensure that the clinics are in full compliance with all the provincial regulatory standards.
• Finances are a big part of any business, and the ideal candidate will understand forecasts, budgets, and the P&L to achieve objectives.
• Last but not least, we want a fast learner, a critical thinker capable of turning data into knowledge with experience managing dental KPI’s.

What would you be accountable for?

• Achieve the annual revenue budget.
• Re-introduce and re-engage lapsed patients back into the clinic to enable us to keep them healthy and smiling.
• Support ongoing management of pre-booking appointments.
• Manage and maintain a staffing strategy that empowers staff efficiency while ensuring the office is always equipped to best support our patients’ needs, and the community.
• Manage and maintain a dental supply strategy by working with your team and external vendors.
• Constantly review clinic environment and key business indicators and customer satisfaction to identify problems, concerns, and opportunities for improvement.
• Leads, coaches and motivates the team to consistently find ways to raise the bar in the clinic by delivering an outstanding patient experience and the best clinical outcomes, engagement, and retention of patients.
• Manages the team with integrity, honesty, and knowledge to promote the culture, values, and mission of CDS.
• Constantly on the lookout for great talent to join the team by engaging and building a team through effective hiring, and training.
• Excels and is comfortable with ongoing performance management, employee relations, and performance reviews.
• Partnering with the corporate team to develop growth strategies for the clinic.

In terms of qualifications?

• Not going to lie this is a challenging role, so you will need to have 5 to 10 years of successful experience leading and motivating teams.
• The dental field is a highly regulated environment, so we are looking for someone with experience managing a multi-unit business in the dental field.
• Bachelor’s Degree in business administration or related area, or equivalent experience i.e., a proven leader…

What do we offer?

• We have a great benefits package with extended health care.
• Competitive salary with a bonus package.
• Mentorship and training programs.
• And most importantly work-life balance and flexibility.

Who are we?

We offer employees a wealth of challenging and rewarding career opportunities. We’re a successful and fast-growing dental practice management company that values diversity and innovative thinking and fosters a culture of performance and accountability. We invest in the growth and development of our people by offering a wide range of career paths, comprehensive training, and leadership development opportunities. Still interested?

Well, if you believe that this could be an exciting challenge for you, please apply, we want to meet you!

Canadian Dental Services is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please inform us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.