Canadian Franchise Association Looking for Manager, Education at Toronto, Ontario, Canada Full Time

We are seeking a program manager to join our Education team to help develop and administer Canada’s only Certified Franchise Executive (CFE) accreditation program and advance our educational programming that serves the Canadian franchise community!

Our ideal candidate has exceptional organizational and time management skills and is a dependable self-starter who can take initiative. You will assist with program development, implementation, and execution as well help with content planning and speaker outreach for our events, conferences, and workshops.

If these qualities sound like you and you are a driven, program manager looking for an opportunity to shine and grow, this role is perfect for you!

The Canadian Franchise Association (CFA) is a national business association serving the needs of the franchise community. Our purpose is to help everyday Canadians realize the dream of building their own business through the power and opportunity of franchising. We achieve this by amplifying the power and opportunity of franchising through advocating on issues that impact franchising; connecting people with opportunities; and delivering best-in-class learning opportunities that make franchising stronger.

Specific Duties and Responsibilities:

• Manage assigned projects to ensure they meet objectives and deliverables including status reports.
• Develop and manage CFA’s Certified Franchise Executive (CFE) accreditation program, including:
• Administration of the CFE program, including tracking enrollments, participation, credits, budgets, etc.
• Management of approval from International Franchise Association (IFA) of CFA events, seminars, and online modules
• Development of online learning modules with the assistance of volunteer member subject-matter experts and third-party learning platform provider(s)
• Plan, coordinate, and produce CFE seminars (live and virtual), with support from the CFA events team
• Actively manage and participate in relevant CFA committees
• Provide staff liaison, leadership, administration, and resources to committees, in support of the Senior Manager, Education
• Ensure the involvement of committee members in the acquisition of content topics, speakers, and contributors.
• Reporting to management and the Board.
• Work with CFA member volunteers/committees and staff to provide leadership and support in the development of educational resources and programs, including creation of annual educational programming calendars.
• Analyze, evaluate and assess viability of new educational events and education product/program offerings
• Manage strategic development and execution of newly identified educational programs and resources for CFA stakeholders from inception to launch
• Working with relevant committees and CFA staff, source and manage speakers for live and virtual events, including but not limited to keynotes, seminar presenters, concurrent session presenters, webinar presenters, roundtable facilitators, etc.
• Develop, execute, monitor, and manage inventory and use of educational resources through CFA communication channels
• Identify and catalogue current and past educational resources (previous articles in CFA publications, webinars, and presentation materials from past live events)
• Identify additional uses/repurposing and placement for resources inventory
• Manage and implement plan for repurposing / repositioning resources inventory
• Responsible for quality control of content on project deliverables
• Database administration, including data entry, report generation, contact record updates, etc.
• Prepare and submit reports for management, executive, and Board of Directors, as required
• Possible supervision of staff and/or team members
• Work closely with other CFA staff members and teams to ensure maximum synergy, communication, and cooperation between departments in delivery of CFA educational curriculum and content
• Build and grow relationships with members and strategic partners
• Serve as a brand ambassador through the work with member volunteers, contributors, and speakers.
• Handle and take action on feedback regarding educational program(s)
• Other duties as assigned.

Qualification Requirements:

To succeed in this role, you must possess experience in education management and program development with strong computer abilities, be a proven self-starter with the ability to take on new challenges and define and implement solutions.

This position will work with a variety of volunteer committees and departments within the organization to ensure linkages in the education offerings. The incumbent will demonstrate strong project management, and leadership skills and will be a confident communicator with excellent verbal, written, and presentation skills. Strong interpersonal skills, the ability to establish, build and foster positive interactions with others.

• Completion of post-secondary degree
• Minimum of 5 years of experience in education / learning development; association management; or relevant business experience (accreditation program experience preferred)
• Proficiency in MS Office suite
• Experience with online learning software preferred
• Reliability and thoroughness
• Strong relationship-building and interpersonal skills
• Ability to work effectively independently and in a team
• Excellent organizational and time management skills
• Ability to work under pressure to tight timelines, while remaining flexible to change
• Results oriented with proven ability to identify, analyze and resolve problems / conflict quickly.
• Able to interpret and effectively manage multiple and competing priorities and deadlines.
• Proven ability to organize, evaluate, communicate and present information, both verbally and written.
• Must possess a valid Driver’s Licence and insurance and have a reliable means of transportation.
• Exceptional command of English (written and spoken)
• Ability to speak and write in French is preferred
• Ability to work weekends and evenings, as required
• Proof of full vaccination against COVID-19 is required upon hire
• Must be legally eligible to work in Canada

The position requires daily regular work hours but also requires the individual to work extended hours and weekends, as required. A valid driver’s licence, access to a vehicle, and/or travel across Canada may be required.

Proof of full vaccination against COVID-19 is required upon hire. Must be legally eligible to work in Canada.

The CFA office is located in Toronto on the Mississauga/Toronto border near Pearson International Airport, with access by highway and public transit (Mississauga and Toronto). Free parking. Hybrid office model with two days in the office and three days remote work each week.

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To apply for this position, please forward your resume and cover letter, stating salary expectations to the department head and hiring manager:

• Mary MacDonald, Senior Manager, Education at [email protected]
• No phone calls, please.
• Deadline for Submissions: November 17, 2023

For more information about the Canadian Franchise Association, visit: cfa.ca | franchisecanada.online

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We thank all candidates for their interest, however, only those being considered will be contacted.

Candidates may be asked to complete aptitude and skill tests

Company Description

The Canadian Franchise Association (CFA)

The Canadian Franchise Association (CFA) helps everyday Canadians realize the dream of building their own business through the power of franchising. The CFA is a Not for Profit (NFP) organization that advocates on issues that impact this dream on behalf of more than 450 corporate members and over 40,000 franchisees from many of Canada’s best-known and emerging franchise brands. Beyond its role as the voice of the franchise industry, the CFA strengthens and develops franchising by delivering best-practice education and creating rewarding connections between Canadians and the opportunities in franchising. Founded in 1967, the CFA consistently advances and supports the franchise community, and is the essential resource for information, insight, and expertise through its award-winning education, events, services, and websites: CFA.ca and FranchiseCanada.Online

The Canadian Franchise Association (CFA) The Canadian Franchise Association (CFA) helps everyday Canadians realize the dream of building their own business through the power of franchising. The CFA is a Not for Profit (NFP) organization that advocates on issues that impact this dream on behalf of more than 450 corporate members and over 40,000 franchisees from many of Canada’s best-known and emerging franchise brands. Beyond its role as the voice of the franchise industry, the CFA strengthens and develops franchising by delivering best-practice education and creating rewarding connections between Canadians and the opportunities in franchising. Founded in 1967, the CFA consistently advances and supports the franchise community, and is the essential resource for information, insight, and expertise through its award-winning education, events, services, and websites: CFA.ca and FranchiseCanada.Online