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The Canadian Mental Health Association Peel Dufferin Branch is excited to announce that we are recruiting for a Medical Assistant to join our RAAM team.
The primary purpose of the Medical Assistant is to support the RAAM management, physicians and to assist clients in an administrative capacity. This is a full-time permanent position (37.5 hours per week) and will be located in our Bramalea office. This position is mainly home based at this time, with a requirement to work on site as needed.
Overview of program:
The Rapid Access Model allows for walk in and planned appointments, thus promoting low barrier for service. Priority group is adults aged 25-50 with opioid addictions and opioid addiction/mental illness.
The clinics will provide clinical oversight pharmacotherapy prescribing, counselling, case management and outreach to increase access to additional community based services and provide a pathway between Emergency Departments and Primary Care sector. The clinics operate over the 5 Care Collaboratives in the CW LHIN, Brampton, Bramalea, Bolton/Caledon, Dufferin, North Etobicoke/West Woodbridge/Malton area.
The program can accept client’s self-referral as well as referral from a clinician or primary care physician. An initial consultation is followed by treatment planning, including medication, counselling, referral to community program, follow up and on-going support to the clients primary care physician.
Salary range is $33,330-$43,430 per year
CMHA Peel Dufferin offers a competitive overall compensation package which includes: Four weeks paid vacation (accrued), eighteen paid personal days per year (accrued), Two Flexible Days annually, HOOPP pension plan, Professional development opportunities within the agency, Excellent benefits including Heath and Dental coverage, Employee Family Assistance Program and access to a wellness fund benefit.
Primary Responsibilities:
1. General Administration and Information Management:
Assists clients in person as well as over the phone, mail, fax and email
Screens and coordinates referrals
Manages confidential information in their capacity as Medical Assistant to Management.
Manages and maintains the schedules of the physicians, consultants and the managers by planning and scheduling meetings, client meetings, and Trainings; using MS-Outlook Calendar to its fullest capacity.
Coordinate Physician/ Consulting billing (OHIP billing)
Organizes and maintains electronic and paper filing systems
Creates, revises and improves systems and procedures by reviewing operating practices, record keeping systems and forms; Implements changes as approved by Manager.
Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations.
Maintains confidentiality with respect to information about clients, family members, and others according to the provisions of the Health Consent Act.
Performs other duties and responsibilities as assigned by the Manager.
Maintain intake tracker with new hires/departures/roles/leave of absences and languages spoken. Run reports and update the intake and staff caseload tracker at the beginning of the week.
Responsible for the distribution and assignment of new referrals to staff.
Refer to package request form to prepare participant packages to be mailed, as well as, the Purolator or Canada Post labels. Responsible to prepare all packages for mailing daily.
Assisting in managing staff absence by contacting and rescheduling participant appointments, as well as updating participant information system.
Scheduling participant sessions on behalf of staff.
Prepares requests for release of medical records, ensuring participant authorization and release of information forms are signed, and maintains records of requests for information.
2. Meetings & Presentations:
Book meetings as directed, organize space and logistics
Prepare agendas, record and distribute accurate minutes and action items as per Agency templates; track and update action items from meetings.
Assisting in managing staff absence by contacting and rescheduling participant appointments, as well as updating participant information system.
Scheduling participant sessions on behalf of staff.
Ensure AV and presentation materials/equipment are prepared and ready as required.
Serve as backup recorder for other committees or groups.
Co-ordinate and organize events such as trainings and team days, including catering and logistics.
3. Office Management:
Maintains supply inventory by checking stock to determine inventory level, ordering supplies as needed, verifying receipt of supplies.
Prepare meeting spaces and medical rooms
Serve as backup reception coverage, including partner hospitality as needed.
Skills & Qualifications
Post-secondary diploma in Office Administration – Health Services is required
At least 3 years of related medical administrative support experience
Prior experiencing managing client or health records and filing systems is preferred
Lab certification and/or procedure training is considered an asset
Previous experience with OHIP billing is preferred
Superior knowledge and understanding of administrative role supporting clients, management and physicians
Expertise with database reports
Knowledge of Microsoft Teams is an asset
Excellent knowledge of medical terminology, healthcare, office practices, procedures and standards
Excellent communication and organizational skills, able to manage competing priorities and deadlines in a fast-paced environment
Enthusiastic problem solver and dedicated team player, who demonstrates initiative and independence;
Strong computer skills – Microsoft Office Suite, Visio, Client Record Management Systems
Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients
Ability to maintain and protect patient confidentiality
Ability to speak French or a second language is an asset
Requirements
A valid Canadian driver’s license, access to a reliable vehicle and relevant insurance
A satisfactory Vulnerable Sector Screening (Police Check) report
As a fundamental condition of employment, but subject to any legitimate accommodation needs under the Code, new employees must provide proof of vaccination against COVID-19 with one or more vaccines approved by Health Canada, and must provide CMHA Peel Dufferin with proof of vaccination prior to their start date. If unable to be vaccinated for reasons relating to protected grounds under the Code, new employees must promptly provide CMHA Peel Dufferin with documentation of this as indicated above.
Working Conditions:
Work in contact with individuals living with serious mental illness, issues of poverty and substance use
Lifting, carrying, handling of small objects and packages not normally exceeding 1-10 lbs., e.g., files, information brochures, small office equipment/tools.
Sitting for long durations, e.g., meeting with people, working at desk.
Office work 9 am to 5 pm, some infrequent evening work required.
Long hours of computer work; may cause eye strain
CMHA Peel Dufferin is an Equal Opportunity Employer.
We are committed to diversity and inclusiveness at our workplace and recognize the unique contribution every individual makes to the community.
We acknowledge that removing and reducing existing barriers and preventing new barriers is required in providing opportunities that foster independence, inclusion, and dignity for people of all ages, genders, cultures, and abilities. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups/persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.
CMHA Peel Dufferin is committed to pay equity and right to equal treatment without discrimination in accordance with the Ontario Human Rights Code in all aspects of the workplace environment and employment relationship.
We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the HR Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially. We thank all those who apply, but only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.