Employee Working Location: Remote/Virtual (Canada)
Employment Status: Temporary Full-Time (6 Months)
Salary Band: $46,062 – $57,577 / year
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 – is seeking a Contact Center Agent to join our LV1-2 contact center team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will work in collaboration with the Contact Center Team Lead, and will be responsible for answering inbound calls, making outbound calls, collecting information from callers and dispatching messages according to standard contact center processes for small scale responses (LV1-2). They will excel in providing high quality customer service and will be able to apply good communication techniques, specifically active listening, and adapt their approach to the needs of a diverse clientele in an emergency management context.
In this role, you will:
What we are looking for:
Working conditions:
Qualified applicants are encouraged to apply as soon as possible – those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
#RegularRecruitment
Are you exceptionally good at resolving problems? Are you someone at work or academic environment whose all colleagues reach out...
Apply For This JobWe are looking for a passionate sales executive to join our sales team. The sales executive’s responsibilities include generating leads,...
Apply For This JobPurchasing Clerk V, Supply Chain (Casual) BC Clinical & Support Services Burnaby, BC In this role you will be responsible...
Apply For This JobRole Description We are looking for a Customer Service Sales Support to join our team. This is a full-time, remote...
Apply For This JobDate: Jan 21, 2023 Location: Vancouver, British Columbia, CA, V6J-4Y3 Winnipeg, MB, CA, R3G 0R5 Edmonton, AB, CA, T6E-6A8 Calgary,...
Apply For This JobPOSTING #2023-001RH ROTARY HOSPICE STRATFORD PERTH (STRATFORD PERTH HOSPICE FOUNDATION) NOTICE OF VACANCY POSITION: Communications & Marketing Coordinator Part time...
Apply For This Job