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Job Summary
- Develop work/project plans and deliverables, assign work to staff, and oversee the implementation of technical solutions. Monitor and track results against ongoing plans.
- Manage and guide staff, address HR challenges, conduct performance evaluations, establish training plans and provide guidance and mentoring to staff.
- Plan for staffing renewal and participate in recruitment and staffing activities to support staffing levels.
- Consult with stakeholders on requirements; provide advice on specialized technical matters and solutions to address business needs.
- Implement and monitor policies and update procedures within the area of responsibility.
- Liaise and collaborate with HQ and regional counterparts. Maintain and improve established relationships in support of technical programs of common interest.
- Under the direction of management, plan and control the budget, monitor expenses and advise management of budget requirements or issues.
Education
- Undergraduate degree* and three (3) years of experience1.
- Technologist diploma or Professional technologist equivalency designation and four (4) years of experience1.
- College diploma* and six (6) years of experience1.
- Field of studies: Information / Computer Technology, Computer Science, Information Systems Security, Electrical, Electronics.
The degree must be obtained from an accredited learning institution recognized in Canada. If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense from an accredited learning institution recognized in Canada.
Note: Any higher level of education could be recognized as experience.
Experience
Candidates must possess experience1 in three (3) or more of the following areas:
- Experience with networks and network security (switches, routers, VPN, firewalls, IP Phone, Cloud).
- Experience in providing end-user support in a multi-system environment such as; network directory; backup/restore applications, configurations and databases; monitoring and alerting software; email systems; desktop hardware/software; application software; mobile computing systems; office collaboration systems; telephone systems or Microsoft end devices management tools (for ex. SCCM, GPO policies, etc.).
- Experience working with enterprise IT service management tools and technologies (e.g., ServiceNow).
- Experience working in a client service environment and in dealing with employees of difference levels.
- Experience analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management.
- Experience in Data Centre Management including configuring or troubleshooting in a multi-system environment such as; Directory Services (Active Directory); Server Hardware, Server Operating Systems, Microsoft end device Management tools, Backup / restore systems
- Experience in computer security fundamentals and concepts.
- Experience in infrastructure and internet protocols (such as TCP/IP, SMTP, HTTP, FTP, POP, LDAP, 802.11x, DNS, SIP, etc.).
- Experience with telecommunication technologies (MPLS, T1, PRI, LTE, 5G etc.).
- Experience with operating systems (such as Microsoft Windows 10, Linux, Apple OS-X, IOS, Android, etc.) and in script drafting (UNIX/LINUX, Mac OS Windows, virtualization).
Assets
Experience in informal supervisory role:
For this criterion, we are looking for experience related to the skills required to perform the functions, and not necessarily formal “supervisory” experience. Depending on the number of employees to be supervised, this may involve various degrees of experience in planning, coordination, control and leadership of human resources. These skills may have been acquired through both work-related and other experiences, including volunteer and other work experiences outside the Service, as a supervisor or not.
Competencies
- Initiative
- Interpersonal Skills
- Problem Solving
- Collaboration
- Innovation/Creativity/Ingenuity
- Communication Skills.
Conditions of Employment
Not Applicable
Notes
While we continue to explore opportunities for flexible work arrangements, the majority of work in our organization must be done in the office and cannot be performed at home.
A written exam will be used as part of the overall assessment combined with the competency-based interview.
Technology Market Modifier designated position; therefore, the successful candidate will be eligible for the Technology Market Modifier.
Reference Links
- Salary Grade Breakdown
Security Requirements
Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.
Others
Important
Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.
CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.
CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying.
Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.
The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.
We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.
