Canadian Tire Hyde Park Looking for Customer Service Manager at London, ON Full Time

As a member of the store’s management team, the Department Manager contributes to success by communicating the
business objectives of the Associate Dealer and ensuring that the department team consistently meets performance
expectations in terms of customer experience, sales growth, retail execution and profitability. Retail experience is essential
in this exciting and challenging position.
Responsibilities and Tasks:

• Promotes and maintains a culture that values excellent customer service through effective training, supervision,

coaching and performance management.

• Coaches team members on how to display appropriate customer service behaviours.
• Holds team members accountable for providing excellent customers service and recognizes those who excel in it.
• Maintains quality department presentation, through daily inspections and ensuring all audit performance requirements

are met in department.

• Ensure department is appropriately staffed through effective planning and scheduling according to store budget and

customer needs.

• Establishes departmental sales objectives in accordance with Senior Management goals.
• Manage daily and weekly activities of the department, seasonal changes and the achievement of the tasks by employee

of the department.

• Ensure quality of store presentation focusing on the 5 basics of retail (customer service, facing, filled, signed and

cleaned) through effective staff delegation and direct involvement.

• Complete a daily walk of all areas of responsibilities to identify priorities and daily tasks.
• Ensure department holes are kept within goals, as determined by the Store/General Manager through daily secondary

replenishment.

• Supervise daily department operations so as to meet established productivity goals.
• Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately,

while being visible and available for team members and customers.

• Prove support to cashiers and customer service representatives for cash pickups, cash closing, warranties and returns.
• Builds and maintains good rapport with internal and external customers or vendors as required.
• Communicated and ensure compliance with company, store and departmental policies as well as health and safety

programs and regulations.

• Participates in training and ensure team members training is completed on time as required
• Addresses issues and conflicts in a timely manner.

Position Qualifications:

• 5 years or more of retail sales experience, execution and operations.
• Demonstrated supervisory experience.
• Ability to provide professional customer service and employee support.
• Ability to lead a team of highly motivated members to achieve common goals.
• Excellent ability to solve problems and conflicts in a timely manner.
• Ability to work on a flexible schedule.
• Strongly focused on customer service.

Job Types: Full-time, Permanent

Salary: $17.00-$20.00 per hour

Schedule: