Canadian Tire Looking for Triangle Loyalty Program Integration Manager at Ontario Full Time

What you’ll do

At Canadian Tire Corp., the Loyalty Division focuses on developing and executing projects and initiatives with a customer-first mindset. The division is accountable for (i) the day-to-day management and performance of the program; (ii) the evolution of the program value proposition; (iii) the curation of the customer journey and experience; and (iv) the long-term strategy of the program and its products. The Loyalty team works extensively with Digital, Strategic Marketing, Customer Insights, Customer Analytics, IT, and Corporate Strategy and Development Teams. It’s a division that prioritizes employee development and focuses on career growth.

As the Triangle Loyalty Program Integration Manager, you are responsible for leading integration efforts between the Triangle Loyalty Program and its key cross-functional stakeholder teams across the enterprise. You will serve as a key facilitator to the collaborative nature of the program across all business units and key functions of the organization. Working with the greater Triangle Loyalty & Marketing Team this person will help marry the program’s strategic objectives with those of its key collaborators – Retail Banners, Financial Services, Consumer Brands, Value Creation and more

• Work across the division to lead the planning & orchestration of the shared vision of the Triangle Loyalty & Marketing team

• Be the first point of contact for cross-functional teams with new integration requests for the Triangle program including but not limited to:

• Product & Strategic Marketing Teams

• Agile experimentation PODs

• Financial Services

• Owned & National Brands

• Triangle Retail Media

• Value Creation/Partnerships

• Retail Banners

• ESG – Community & Sponsorship

• Customer Experience

• Operations

• Strategically integrate the various business plans and workstreams across the Triangle Loyalty & Marketing team with those throughout key business areas

• Lead the collaborative creation and development of the Triangle program guidelines & playbook to ensure consistent use of the program across the enterprise

• Integrate closely with other TLM managers, collaborate as a management team, and create a best-in-class Loyalty governance model

• Own the integrated planning ecosystem for Triangle Loyalty and be accountable for operationalizing the larger group to assess new capabilities that impact multiple groups

What you bring

• An excellent ability to work collaboratively, facilitate meetings and lead discussions with a wide variety of audiences across divisions and levels at CTC

• The ability to learn quickly and the motivation to dig into the details of current loyalty processes and program capabilities

• Strong communication skills and experience presenting concise recommendations and solutions to audiences at various levels of the organization

• Comfort working across the enterprise and in situations where leadership through influence rather than authority will be required

• The ability to analyze data and use derived insights to inform recommendations/decisions

• Excellent problem-solving skills and a drive to overcome hurdles and bring disparate ideas and workstreams together

• The confidence and initiative to work in an ambiguous environment and consistently push process improvements

• Agility and innovation mindset, to manage in an environment of change to help make strategic moves in a rapidly evolving retail environment

• An agile approach to work and strong skills in prioritization and organization

• Experience connecting, influencing, and leading strategy at a management level

• A Strong sense of prioritization and change management

• You are a self-starter who is comfortable working through ambiguity and can create order out of many moving parts.

• The ability and willingness to challenge the status quo and drive process improvements to initiate change and set us up to achieve organization level objectives

• Exceptional facilitation and relationship management skills to work effectively with all levels of the organization, from individual contributors to senior leaders

• Proven ability to lead and inspire teams to deliver results

• Previous experience and/or deep knowledge of the Triangle Loyalty Program and other Canadian Loyalty Programs (Loyalty/Credit/Subscription/Retail)

• Previous experience working closely with cross-functional and cross-enterprise teams

• Previous experience with financial services

• Previous experience managing people and influencing at the manager level

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.