Canon Canada Looking for Field Service Technician – GTA – Virtual at Toronto, ON Full Time

As a Field Service Technician, you will be expected to provide superior customer service to our clients, as you repair and maintain our black and white and colour printing equipment in your assigned territory.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

Key Responsibilities

Follow contact protocol when discussing service-related matters with Dispatch and FSM:

Product information

Customer concerns

Parts problems

Adhere to customer requirements in providing quality products and service

Respond to customer calls in a prompt and efficient manner

Accomplish assigned service calls thoroughly within an average time per call as defined by management

Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods

Complete standard network installations of equipment

Fill out performance reports on unusual equipment problems

Submit all service reports in a timely fashion

Maintain parts inventory, and order parts as necessary

To Succeed, You Will Need:
Completed post-secondary education (specialty in technical or technological electronics and/or business equipment)

Minimum 4 years experience in a related field

A+ and N+ certification

Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)

Demonstrated knowledge of and aptitude for electro-mechanics

Proven knowledge of colour theory

Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner

Able to install and set-up delivered equipment

Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service

Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

Why Join?

COVID-19 SAFETY PRECAUTIONS

Canon is committed to the health and safety of our employees, customers and communities.

By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

REMOTE WORK

This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

When working from home, a reliable Internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

Comprehensive health coverage plan that includes medical, dental and vision

Life insurance, disability and wellness programs

Vacation, Paid Personal Time and Sick days

Matching RRSP contribution & Profit Sharing Program

Tuition Assistance Program for professional continuing education

Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Employee referral program

Inspire Program, on-line peer-to-peer recognition for redeemable points on hundreds of products.

Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level!

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.