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Are you organized and do you thrive in a fast-paced environment? Do you have a unique interest in servicing and supporting printing equipment? If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!
In this role, you will be responsible for providing maintenance and service to the customer base across the GTA (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.
We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.
Key Responsibilities
Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
Escalating unresolved problems according to predefined service procedures and as per escalation process
Performing installations, deinstallations, and/or relocations at customer site
Obtaining necessary training necessary to remain current on all technical aspects of PPS systems
Maintaining parts inventory, diagnostic and physical tools
To Succeed, You Will Have
Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
Mechanically inclined and some technical service experience
Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
Excellent project and process management
Basic computer, technical and equipment operation skills
Exemplary time management and multi-tasking skills
Occassional travel outside of territory is required
Ability to work on a rotating 24/7 schedule
WHAT’S IN IT FOR YOU
COVID-19 SAFETY PRECAUTION
By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first
REMOTE WORK
This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Local community involvement (virtual until regulations allow for in-person)
Employee appreciation events & initiatives (virtual until regulations allow for in-person)
Canon is committed to the health and safety of our employees, customers and communities.
A critical component of our workplace safety program includes our COVID-19 vaccination policy.
Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.
