Montana’s is looking for a General Manager
at our Collingwood Location!
At Montana’s, BBQ-lovers, friends, and family alike gather together in an energetic place to devour mouth-watering favourites fresh off the grill. We’re looking for friendly, down-to-earth teammates who are passionate about grilling and serving the best 100% Canadian BBQ and want to have a fun time doing it.
Overview: As a General Manager of Guest Experience, you will be responsible for driving Guests to the restaurant, leveraging our scale, and ensuring Guests come back. You need to exhibit superior restaurant experience through solid leadership and proven team building skills. You will be responsible for delivering on our promise of the Perfect Guest Experience.
What you will do in this role:
Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction
Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans
Follow-up and successfully resolve all Guest complaints
Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests
Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience
Hire and develop managers and hourly Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures
Be accountable for sales budgets and responsible for the successful execution of these budgets
Maintain and enhance brand standards by ensuring systems and processes are in place
Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS
What we are looking for:
Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun
Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues
Extensive knowledge of restaurant operations, including food and beverage
Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns
Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved
Ability to write reports summarizing restaurant and staff accomplishments and status updates
Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc.
Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively
What’s in it for you:
20% employee discount dining card valid at participating Recipe brands
Flexible scheduling
An energetic and dynamic team
Competitive wages
Fun working environment
Growth and development opportunities within the restaurant
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Competitive wages $55,000 – $60,000
Flexible hours
Great tip share
If you believe in good times and awesome BBQ, apply online today!
Some opportunities may exist with our Franchise partners, which are independently owned and operated.
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected].
System ID: 2023-15358
Job Type (EN): Full Time
Career Level (EN): Experienced, Management
Created Date: 2/28/2023
Job Industry (Choose up to 3 industries) (EN): Restaurant and Food Services
External Company URL: https://www.recipeunlimited.com/
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