Cardinal Health Looking for Customer Service Team Lead at Ontario, Canada Full Time

We are looking for positive and team-oriented individual to join our dynamic Customer Care team. Join our Customer Care team make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry. The Customer Care Representative processes customer orders and responds to customer inquiries over the phone.

For more information on what it is like to work for us, please watch this video: Cardinal Health – Wings.

This role is remote with on-site presences 1X month at our Vaughan head-office. Working hours are typically Monday to Friday from 9:00AM – 5:00PM EST.

Your Contributions To The Organization Will Be

• Assist department leaders with achieving overall department SLAs.
• Provide updates to department leaders on process or performance issues and opportunities.
• Assist the team with task management and execute team tasks when needed.
• Support team phone, email and/or task evaluations for accuracy and coaching recommendations
• Participate in team huddles and provide team performance overviews and process updates.
• Update process and training documents and provide training to team members.
• Managing multiple software and inboxes simultaneously to accurately identify answers for customers.
• Adapting to new assignments and a fast pace changing environment
• Creating an exceptional customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada
• Other duties as required to maximize customer relationships by providing consistent responsive information.

What is expected of you and others at this level:

• Takes the lead in effectively applying and teaching new processes and skills to accomplish a wide variety of assignments.
• Comprehensive knowledge in technical or specialty area.
• Ability to apply knowledge beyond own areas of expertise.
• Performs the most complex and technically challenging work within area of specialization.
• Prompts potential problems and provides effective solutions for team.
• Works independently to interpret and apply company procedures to complete work.
• Provides guidance to less experienced team members.
• May have team leader responsibilities but does not formally supervise.

The Job Might Be For You If You

• You have at least 5 years of experience in a Customer Service environment interacting with internal and external customers and 3-5 years of experience leading a team.
• You possess excellent computer skills and knowledge of Microsoft Office applications.
• You’ve proven multi-tasking and problem resolution in a fast-paced environment.
• You’re motivated to learning new software, JD Edwards experience is preferred.
• Experience with ERP, Order Management tools or CRMs preferred.
• You’re meticulous and excel in interpersonal and communication skills.
• You enjoy working with different computer applications simultaneously.
• Post-Secondary Education preferred.
• Cardinal Health Canada is dedicated to the health and safety of its employees, customers and communities. Pursuant to this, we have implemented several COVID-19 safety measures, including a COVID-19 Vaccination Policy that requires all employees to be fully vaccinated (subject to reasonable accommodation for grounds protected under human rights legislation).

Our Employees All Benefit From

• Full dental and health benefits including life insurance from day 1
• Pension plan with employer matching after 3 months of employment
• Incentive plan participation
• Paid vacation and sick days
• Tuition reimbursement

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.