Care Advantage, Inc. Looking for Patient Service Coordinator / Scheduler – Full-time – Hybrid at Richmond, British Columbia, Canada Full Time

Our team provides 1 on 1 care in patients’ homes with extensive services to provide our patients with the best possible care. This position promotes and supports the Company’s core values of Compassion, a positive Attitude, Respect and Excellence.

This position will be responsible for all scheduling functions among all disciplines. This position can be based out of our NOVA (Herndon VA) office or our North Chesterfield/Midlothian office. This position can work regularly from either office or be a hybrid (office/home) position.

We offer competitive pay, along with 17 days of paid vacation and 10 paid company holidays for a work/life balance. Are you passionate about making a difference and seeking to join a winning team? If so, we invite you to apply today!

Essential Job Responsibilities

• Assists with all scheduling processes from the Start of Care (SOC) through patient discharge.
• Works closely with the Intake department daily to ensure excellent communication on referral volume and clinical triaging of schedules.
• Sends out schedules to clinicians on a daily basis at the end of each business day by 6 PM
• Aligns visits with clinicians in same geographic region, when possible, to reduce travel and improve capacity and reduce excessive mileage.
• Maintain equal distribution of visits amongst the clinician’s ensuring productivity is met for all clinicians.
• Reschedules all missed visits inside of the Medicare week.
• Makes all schedule adjustments and ensure compliance with State and Federal regulations.
• Uploads clinical documentation in the EMR system as needed.
• Places patients who are currently in hospitals or SNFs on old and run report daily.
• Daily follow up on all patients in facilities to ensure continued care needs.
• Other duties as assigned.

Universal Job Responsibilities

• Submit appropriate documentation based on Company requirements and timing utilizing the Company’s current billing and Electronic Medical Records system.
• Adhere to all patient billing and documentation standards and policies
• Maintain an ongoing knowledge of community resources; effectively utilizing these resources to meet the patient’s needs and to facilitate optimal outcomes throughout all care services provided
• Function as a team member demonstrating collaboration with and responsibility to each patient, physician and office team member
• Promote teamwork by supporting coverage needs due to increased patient volumes or staff time off requests/needs
• Be aware and respectful of cultural differences and preferences while performing duties pertaining to patients and/or office staff
• Adhere to all policies, procedures, standards of care, and corporate compliance requirements and communicate issues as they arise
• Embrace change as healthcare and patient care services and techniques are ever evolving

Requirements

• Minimum of 2-3 years in a medical scheduling role; experience in Homecare Homebase (EMR) strongly preferred.
• Proficiency with reading and analyzing data.
• Highly organized with attention to detail.
• Able to work flexible hours if needed to ensure schedules are completed and accurate.
• Comfortable working collaboratively in cross-functional teams.
• Ability to communicate effectively, both verbally and in writing, with all levels of an organization

Work Environment

To be effective in this role, you must be able to meet basic physical demands which include the ability to sit, stand, squat, twist and turn from time to time. You must be able to lift a minimum of 20 pounds. Workplace accommodations may be available based on medical recommendations and when it does not create a hardship for the company.

If this position sounds like you and your desire to join a winning team, then we invite you to apply today!

Location: 23224, 23225, 23234, 23235, 23236, 23237, 23173, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23238, 23294, 20170, 20171, 20190, 20191, 20194

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