CarePartners Looking for Allied Health Operations Manager at Waterloo, Ontario, Canada Full Time

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and Artificial Intelligence (AI).

We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Allied Health and is accountable for leading the Allied Health Team in their respecitve regions.

The Allied Health Operations Manager will manage contractual obligations to the highest standards of quality service; ensure the performance of the therapist meets the standards of CarePartners, the HCCSS and their professional standards; develop and strengthen business relationships, support new business opportunities and provide clinical practice oversight across provincial operations. The Manager will also be responsible for operational and leadership functions including meeting performance targets, onboarding and orientation of new team members, and continued mentorship, teaching, and performance management of teams.

We have an opening available for a dynamic leader to join our team in the position of Operations Manager, Allied Health for the province.

This position can be based in our Waterloo, ON office with flexibility to work remotely a portion of the time, and may include travel throughout the across the regions.

• Competitive salary based on experience
• Flexibility to work remotely a portion of the time
• Supportive and positive leadership support
• Robust Employee Assistance Program (EAP) for you and your family members
• Health & dental benefits, plus retail discounts and recognition rewards
• Opportunities to volunteer in countries with limited access to healthcare services

Building and coaching your team

• Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Allied Health Teams
• Assisting Management with recruitment efforts.
• Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
• Supporting with managing front line staff performance issues, coaching and development.
• Developing consistent workflow routines to support patient service satisfaction.

Monitoring quality and compliance

• Reviewing service audits and administrative procedures in order to make improvement recommendations.
• Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
• Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).

Supporting Health and safety

• Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
• Assisting Managers in facilitating modified work opportunities.
• In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.

Representing your branch

• Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)
• Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.
• Master’s or Bachelor’s Degree in Occupational Therapy, Physiotherapy, Human Nutrition and Dietetics, Speech Language Pathology or Social Work
• Current Registration with designated regulatory College in Ontario
• 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
• A strong desire and commitment to making a difference in the lives of our patients
• Minimum 1 year of supervisory experience
• Broad knowledge of community healthcare sector
• Exceptional interpersonal skills and people management skills
• Excellent communication skills including verbal and written skills
• Proven computer skills, including e-mail, MS Word and Outlook, work scheduling systems
• Excellent analytical and problem-solving skills
• Case management skills are an asset
• A strong desire and commitment to making a difference in the lives of our patients
• Exceptional interpersonal skills
• A valid Driver’s license and reliable personal vehicle
• Excellent English verbal and written communication skills
• Current immunization record
• To protect our patients, we require a current vulnerable sector check and a clear background check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.