CarHub Automotive Group Looking for Sales Manager at Bolton, Ontario, Canada Full Time

Sales Manager

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Caledon Chrysler, ON, L7E 1M3

CarHub Caledon Chrysler is looking for a forward-thinking leader who is excited to continually learn, work hard, and take ownership of their role.

We invest greatly in being at the forefront of innovation, improving the overall customer experience, simplifying the car buying experience, and placing great emphasis on our online presence.

Reports to: 

Director of Operations

Summary:

This position is responsible for leading, coaching and motivating a team

and working directly with employees and customers to provide an amazing

purchasing experience.

Job Responsibilities:

Coaching your Team

• Build and coach your team towards achievement of expectations, objectives and goals.
• Coach, mentor and train Sales Representatives to assist customers, answer questions, structure deals and/or payments.
• Communicate, train and advise Sales Representatives on aftersales products.
• Evaluate results and provide feedback to team members in a timely fashion.
• Ensure staff understands and follows department policies and procedures.
• Facilitate sales training for continued team growth.
• Hold daily and weekly sales meetings with sales staff.
• Administer training schedule for team – required OEM/CarHub training.
• Oversees the Finance Managers to ensure paperwork is completed accurately, funding processed post delivery .
• Follows the CarHub sales model training of “One Price” and/or “One Touch” sales process and assists in the execution of this process for all Sales Representatives including performing “fly bys” with customers to build rapport.

Relationship Management

• Create a customer focused environment and continuously strive to improve the customer experience.
• Ensure proper follow up of all potential buyers by developing, implementing and monitoring a prospecting and sales control system.
• Establish and maintain standards for the delivery of vehicles to customers.
• Manage customer escalations and disputes as necessary.
• Maintain customer and company confidence by keeping information confidential and secure.

Administrative

• Completes and reviews daily reports as requested.
• Oversees inventory.
• Reviews available programs from manufacturer, banks and aftersales companies to ensure maximum profitability.
• Heavily involved in the vehicle acquisition process

Skills and Qualifications:

• Progressive experience in vehicle retail sales.
• Experience in a supervisory role is an asset.
• Valid Ontario Drivers License and a Clean Drivers Abstract.
• OMVIC Certification.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Excellent coaching and mentoring skills.
• Strong problem-solving and conflict resolution skills.
• Knowledgeable in a sales environment and management of a sales system funnel process.
• Ability to build long-lasting and trusting teams and customer relationships.
• Ability to unite a team under a shared vision and know what motivates each member.
• Ability to maintain the confidentiality of pertinent data.

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all

applicants for their interest in this position – please note due to the volume of applicants, only those selected for an interview will be contacted.