CarPros Collision Looking for CSR – Customer Service Representative at Brampton, ON Full Time

We are looking to hire a driven Body Shop Administrator to our growing TEAM!

As the Office Administrator, you will be responsible for managing a variety of administrative / accounting duties for the team.

REQUIREMENTS:

• Skills in QuickBooks is a MUST
• Mandatory Collision / Body Shop experience in similar role.
• 2+ years experience in administrative or accounts payable / accounts receivable
• Coordinate insurance calls in a professional manner.
• Coordinate vehicle intake and delivery.
• Weekly bank deposits
• Provide general and administrative support to the Body Shop.

• Redirecting, answering, and returning phone calls during office hours
• Remind customers of set appointments via telephone, email or text.

• Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.

• Utilize systems and procedures to deliver exceptional customer service on all interactions.

• Create, open, and close completed work orders in order to process and close files correctly for Accounts Payable
• Ability to execute tasks with minimal supervision.
• Ability to work in adherence to company safety standards at all times.

• Print weekly reports and submit completed spreadsheet to Payroll manager for reference

What you need to succeed:

• Customer service focused with strong communication skills to document customer transactions
• 1-2 Years of collision experience or equivalent is preferred!!
• Prolific with Microsoft Excel, Google Sheets and Google Drive, QUICKBOOKS

• Must possess a valid Ontario Class ‘G’ driver’s license & clean drivers abstract.
• Ability to prioritize multiple tasks at once while providing excellent customer service
• Must be a motivated self-starter able to work in a fast paced, detailed, and process driven environment
• Confident using computer systems, writing reports, and using scheduling tools

• Able to collect payments from vendors in a timely manner
• Ability to work in a collaborative environment while maintaining a positive attitude.
• Ability to perform multiple duties in a high-energy, fast-paced environment.

• Ability to work flexible hours and work around a changing schedule.

Job Types: Full-time, Permanent

Pay: $700.00-$850.00 per week

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Schedule:

COVID-19 considerations:
Common surfaces are cleaned regularly, office is cleaned daily

Ability to commute/relocate:

• Brampton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Collision / CSR / Admin: 1 year (required)