CARQUEST Canada
Auto Parts Counter Pro
The role has expert parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for customers. The role has in-depth knowledge of the store inventory and maintenance processes.
Primary Responsibilities
- Provide quality customer service in Auto Parts sales to commercial accounts and walk in customers
- Achieve personal / store sales goals and service objectives
- Ensure high standards of customer service and store appearance standards
- Key holder responsibilities (task assignment and completion, safety, open/close duties)
Secondary Responsibilities
- Assist in store inventory processes including stock put away, cycle counts, back stock, etc.
- Store Cleanliness
Success Factors
- Parts and automotive system knowledge skills
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating POS and Parts lookup systems
Essential Job Skills Necessary for Success as a Retail Parts Pro
- Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
- Speak and write English; communicate effectively and build strong relationships with customers, peers and management
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
- Understand and execute instructions furnished in written, oral, or diagram form
- Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Strong organizational skills
- Ability to work an assortment of days, evenings, weekends and holidays as needed
Prior Experience that Sets a Retail Parts Pro up for Success
- Prior automotive parts experience is a plus
- Sales ability with past experience in customer service
- High school diploma or general education degree (GED)
Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working indoors.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
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