Country:
Canada
Location:
LOC13089: 366 Adelaide Street West, Suite 301 Toronto, ON M5V 1R9
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
The Fire and Security group represents a comprehensive product portfolio to protect buildings, people, and assets. We provide innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, mobile applications, and fire suppression and detection systems. BrokerBay is part of the Carrier company.
BrokerBay is an exciting new product within the Fire and Security business. BrokerBay is an advanced cloud-based ecosystem designed to replace the clunky legacy systems previously used by brokerages across North America. We’re on a mission to consolidate, automate, and revolutionize the way brokerages do business from start to finish. As one of the fastest-growing real estate start-ups in Canada, there’s no better place to be if you’re looking for a dynamic work environment with plenty of room to flex your professional muscles. BrokerBay is part of the Carrier Group.
The BrokerBay team is tight-knit, whip-smart, and loves a good joke. Before the pandemic hit, you could find us innovating (or playing ping pong) at our shiny downtown Toronto office, these days, we’re transforming the real estate landscape one feature at a time from home. We’re ambitious, goal-driven, and take on big challenges together. 2023 has proven to be our busiest year yet and we’ve got our sights set high for 2024!
About this role
BrokerBay has a permanent part-time opportunity (10 to 20 hours per week) for a Client Support Associate who can build cross-functional and client relationships, resolve client issues, analyze trends, and provide product insights. This position is 100% remote for someone residing within the GTA. This is a great opportunity to build skills in our product as you build partnerships with other departments.
Key Responsibilities
Shape the client experience by engaging with and resolving client issues through email
Work through tough technical issues by developing a clear plan of action and executing it
Tackle unexpected technical and client issues professionally and promptly
Juggle competing responsibilities and deliver on projects with strong organization and timeliness
Track client frustrations or process gaps and present well-thought-through solutions to improve upon these
Simplify complex concepts and be concise in exchanges with clients
Sharing best practices when relevant
Build strong cross-departmental relationships by presenting key client issues and bugs during company meetings
Analyze data trends to assist in optimizing our support channels and strategies
Provide insight on product and client experience development
Basic Qualifications
High School Diploma or GED equivalent
Access to a high-speed internet connection
1+ years experience in Customer Service or Client Support
Ability to work 10 to 20 hours per week
Available to work with the following schedule:
Monday to Friday between 4 pm-8 pm EST (Eastern time zone).
Saturday, Sunday between 9 am-5 pm EST
Able to work during the holidays
Preferred Qualifications
Experience using a ticketing tool such as Zendesk, Jira, or other support-related systems
Knowledge of / or experience working in the Real Estate industry
Experience troubleshooting technical issues
Able to work in high-pressure situations
Project management and problem-solving skills
Solution-seeking and ownership skills
Hungry for knowledge and enjoy self-learning
Determined to find your way around obstacles
Leverage available resources and training materials
Excellent English verbal and written communicator
RSRCAR
#LI-remote
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant’s Privacy Notice
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