CasCom – Northern Communications Looking for Office Administrator/Receptionist at Yellowknife, NT Full Time

We are looking for an Administrative Coordinator to manage and support various administrative duties in our Yellowknife office including front line customer requests and tracking of our rental equipment.
The successful candidate will work as a part of our admin team to provide top-rated customer service to our clients across Northern Canada. They must be a good communicator, both over the phone and via email. They are flexible to the requirements of the IT industry and have the ability to find custom solutions to remote and challenging locations providing all necessary telecommunication services. They will have strong interpersonal skills and will communicate effectively and understand our client’s requirements.

Job Duties/Expectations:

• General office administration
• Greeting walk in clients and answering client requests via phone and email
• Management and tracking of inventory including rental equipment and retail products
• Working extensively with the company management software to create work orders, sales quotes, manage process, order equipment, track inventory, etc
• Update work orders with labour and expenses for closure and billing
• Handling reception, mail, couriers, and general business line administrative support
• Assisting sales and project deployment team as required
• Equipment delivery and pickup
• Safe work habits are required

Qualifications/Competencies:

• At least 5 years of customer service experience
• Experience with time tracking and work order systems
• Experience working with rental equipment
• Experience with inventory and equipment management
• Excellent customer interaction skills are a necessity
• Must be highly dependable, focused, organized, and detail oriented
• Must have excellent time management and both written and oral communication skills
• Must be comfortable working with the Microsoft Office software suite
• Have a valid driver’s license
• Have a familiarity with technical and communication products such as two way radios, Satellite Phones, GPS tracking devices, and computer systems, networking equipment, etc.

Job Type: Full-time

Salary: $28.00-$35.00 per hour

Additional pay:

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Flextime
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Yellowknife, NT: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 2 years (preferred)
• Administrative experience: 5 years (preferred)