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Casey’s Creative Kitchens is looking for a Service Coordinator to join their Customer Service Team! Casey’s Creative Kitchens is a local leader in the kitchen industry, with 6 locations across Southwestern Ontario. For over 40 years we have developed a brand that stands for superior designs and quality workmanship.
As a Service Coordinator your responsibilities will include:
- Creating service paperwork for completion of installation projects
- Communicating with clients regarding information gathering for any warranty work
- Communicating with clients regarding the status of their project completion and timelines
- Organizing and keeping proper records related to all current project services
- Communicating with designers on the status of their projects and timelines
- Assisting with scheduling of services as needed
- Ordering warranty product
- Assisting in troubleshooting service issues and finding workable solutions
- Developing and maintaining a tracking system for data related to services
- Scheduling and coordinating service deliveries with our delivery team
- Working with warehouse team to ensure service product is pulled and ready for scheduled appointments
- Working with the service team to provide an exceptional client experience and wrap up projects as quickly and smoothly as possible.
Recommended Skills/Qualities:
- Ability to multitask, work under pressure and adapt quickly to changes
- Excellent time management and prioritization skills
- Extremely organized with a high level of attention to detail
- Ability to work effectively in a team environment
- Must be able to effectively communicate with clients and fellow team members
- Positive attitude and professional demeanor
- Experience in a customer service position is preferred
Job Type: Full-time
Salary: $18.00-$19.00 per hour
Additional pay:
Schedule:
Experience:
- customer service: 2 years (preferred)