CBI Health Looking for Intake Coordinator at Calgary, Alberta, Canada Full Time

The successful candidate will be working Monday-Wednesdays 10:30am – 6:30pm and Saturdays and Sundays 9:15am – 5:15pm .

The Intake Liaison is primarily responsible for ensuring accurate information is in the scheduling system to ensure accurate client service delivery in a professional, confidential, proactive, safe and efficient solution-based manner. The Intake Liaison works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

About This Opportunity

• Monitors and ensures timely processing of incoming client service requests, and requests for changes or updates to client services within contractual obligations.
• Perform preliminary review of referrals for available, suitable staff, in consultation with service coordinators.
• Liaise with customer referral sources as required to ensure customer expectations are met.
• Responsible for the integrity of information in Q-Care which would involve data entry, updates of client information, schedules and visits.
• Generate and provide reports to Coordinators regarding service terminations and re-starts.
• Provide relief in Validation team as required.
• Knows and adheres to the formal and informal departmental goals, standards and policies and procedures.
• Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work.

Take an inside look at what you’ll do each day.

• Demonstration of excellent communication (written and verbal), organizational, interpersonal and time management skills
• Demonstrated attention to detail and accuracy in data entry.
• Acts in a professional manner consistent with CBI Home Health’s mission, vision and values
• Works collaboratively within the team environment
• Superior performance by striving to meet or exceed all performance measures of the role.
• Proven problem solving skills with the ability to establish priorities
• Able to work in a deadline driven high volume, multi-tasking environment while maintaining a results focused approach and attention to detail
• Focus on excellent customer.

What You Need To Be Successful

• Minimum post secondary education: Medical Office Assistant related preferred
• Proficiency in Microsoft Office suite, and the ability to learn new programs specific to the business.

About Us

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.