CCAC Looking for Manager, Patient Care Contract Management at Ontario Full Time

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you an experienced Contract Manager seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Manager, Patient Care Contract Management, you will be responsible for managing, monitoring and evaluating Service Provider (“SPO”) and Vendor performance in accordance with service agreements and ministry-defined goals. You will also provide direct supervision and oversight of designated members of the team.

By applying your contracts management experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Functions as the Contracts Team contact with contracted SPOs and vendors on issues related to interpretation and implementation of contractual and performance specifications; Resolves relates issues as they arise.

• In conjunction with Director, manages contracted SPO and Vendor performance and or service agreements according to established Government/ministry directives and Home and Community Care Support Services goals and objectives

• In conjunction with Director, participates in and supports negotiation of agreements with contracted service providers and vendors and contributes to the development of related policies, procedures or strategies for performance management

• Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or for remedial action.

• Designs appropriate methods or tools to monitor and evaluate contracted SPOs and vendors performance from multiple perspectives including financial management and service quality

• In conjunction with the Director, supports the resolution of significant contract compliance events, patient risk events or escalated complaints involving contracted SPOs and Vendors.

• In conjunction with the Director, leads Performance audits of contracted SPOs and Vendors

• Manages the effective and efficient distribution and utilization of team members and other human resources’ responsibilities as needed

• Undertakes other duties as assigned, including backfilling for comparable Manager roles in other HCCSS geographies

What must you have?

• University degree (in a health discipline, Health Administration, Business Administration or a related field (or equivalent combination of education and experience)

• 5-7 years experience in the healthcare sector

• Experience participating in the negotiation of agreements and conflict resolution

• Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators

• Demonstrated knowledge of concepts, leading practices and procedures in contract management, ideally in the Home and Community Care Support Services sector or with complex service-delivery contracts in the broader health care industry.

• Knowledge of contract law and related legislation

• Self-directed with an ability to organize, plan, prioritize and multi-task

• Adept in the use of MS Office applications with advanced skills with Excel

• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• Masters level degree

• Experience in a management role

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits

• Valuable development opportunities

• Membership in a world class defined benefit pension plan

Who we are

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

System ID: 2023-6290

Job Type (EN): Full-Time

Job Industry (Choose up to 3 industries) (EN): Government and Public Sector, Healthcare and Medical Services

External Company URL: https://healthcareathomejobs.ca