Centre for Psychology and Emotional Health Looking for Clinic Manager at Toronto, Ontario, Canada Full Time

Hiring Full-Time Clinic Manager: The Centre for Psychology and Emotional Health is a well-established practice in downtown Toronto, located at Bay and Bloor. We provide evidence-based therapies: such as Emotion-Focused Therapy (EFT); Cognitive Behavioral Therapy (CBT); Dialectical Behavior Therapy (DBT); and Mindfulness Based approaches. We value psychotherapy integration, diversity, and a warm, collaborative, educational environment that facilitates learning from each other’s unique strengths and perspectives.

This is a full-time in-person clinic manager. We are looking for someone who can make a long-term commitment to this position. This ideal candidate has a minimum of 1 year experience in office administration, and management duties, and ideally a background or interest in the mental health field. In addition, they have experience customer facing and dealing with client issues, as well as managing members of a team. As an office administrator in a psychology clinic, one may need to interact with clients who are emotionally distressed at time. The ability to remain professional under pressure as well as being able to communicate well with clients to address their concerns is essential to being successful in this role.

This role includes but is not limited to:

• Acting as the first point of contact for clients, and supporting clients with appointment bookings, rescheduling, and insurance related inquiries.
• Providing support to our team of therapists.
• Communicating with service providers, insurance companies and EAP partners.
• Responding to general inquiries and concerns through telephone, email, and fax.
• Providing administrative support for Associates.
• Financial duties; including collecting client payments, accounts payable and receivable.
• Reconciling daily charges, making bank deposits, and conducting regular quality checks on client account balances.
• Processing Associates compensation monthly and completing quality checks.
• Organizing month-end reporting and year-end reporting.
• Maintaining up to date client and Associate records and documentation.
• Managing online booking software, updating Associate schedules and fees, and providing technical support as needed.
• Overseeing and managing daily office operations including office room organization, inventory management, and general office maintenance and flow, and other admin staff.
• Assisting with workshops.
• Onboarding of new Associates.
• Onboarding and managing the volunteer program.
• Developing and maintaining procedures and policies of the Centre.
• Anything that comes up requiring the day to day management of clinic operations.

Work Location: In person

Schedule: 8-hour daytime shifts: Monday-Friday

Qualifications required:

• Bachelor’s Degree required.

Skills required:

• Excellent organizational skills and ability to manage competing priorities effectively.
• English fluency: must have advanced level proficiency in both written and verbal English.
• Excellent writing skills as this position requires clinic forms to be created and reviewed.
• Proficient computer skills and experience using Microsoft Office 365 programs.
• Strong interpersonal communication skills and ability to maintain composure when engaging in difficult conversations.
• Ability to interact professionally and respectfully with clients and Associates of different ages and cultural backgrounds.
• A genuine interest in the field of psychology, counseling, social work, or healthcare is an asset.
• Attention to detail and a high level of discretion and sensitivity when handling confidential information.
• Able to work independently or as part of a team.
• Warm presence, positive attitude, and ability to communicate well with team members and clients.
• Ability to effectively deal with stressful client situations. For further information about our practice please visit us at www.cpeh.ca

Interested candidates can forward a copy of a cover letter and resume to Olivia Miotto at: [email protected]. Please review our Clinic’s website and in your cover letter, please say something that we do at the Clinic and explain why you would be the right person for this position.

Only applicants that submit both a cover letter and resume will be considered.