Centre PHI Looking for Front of House Manager at Montréal, Quebec Full Time

JOB OVERVIEW

Under the supervision of the Visitor Experience Specialist, the Front of House Manager ensures the smooth running of the exhibition in general. The manager is the person who is responsible for resolving any situation with the public. They ensure that the experience meets expectations and that everything goes according to plan. They supervise the employees and any technical aspects. They will be called upon to perform all other related functions related but not limited to: ticketing support, technical support, administration, and events. Candidates will have the opportunity to develop their sense of leadership and knowledge specific to exhibitions and new technologies in virtual reality.

MAIN RESPONSIBILITIES

– Open and close the current exhibition, as well as prepare the box office;
– Ensure that spaces are safe, clean and operational during opening hours for the public;
– Be the resource person for all customer service issues; manage and solve problematic situations with customers and follow up with the box office;
– Communicate all information essential to the smooth running of the exhibition to employees and the internal team of the exhibition;
– Monitor tardiness and behavior of employees on site;
– Responsible for welcoming group visits on site;
– Coordinate employee breaks as needed and provide scheduling support;
– Replace employees for breaks as needed and operate the box office as needed;
– Conduct training for box office and FOH;
– Follow up on work supplies (repairs, orders and inventory);
– Provide accompaniment and an introduction to invited guests and certain ticket holders;
– Provide reports at the start and end of the day;
– Perform any other related task of the same nature and directly related to this position.

REQUIRED SKILLS

– Excellent interpersonal skills;
– Good oral command of French and English for interacting with the clients;
– Be courteous at all times;
– Demonstrate autonomy, versatility and attention to detail;
– Neat and clean appearance, good physical condition (due to long working hours);
– Strong analytical and problem-solving skills;
– Strong team management skills;
– Experience with ticketing platforms;
– Working knowledge of Gmail and Google Suite;
– Available evenings and weekends;
– Available for training (dates to be determined);
– Organized, punctual, energetic and welcoming.
– Experience in team management and customer service will be taken into consideration, as well as the ability to show initiative.

Please send your Curriculum Vitae along with a letter of intent and insert the job title in the subject of the email toemploi_expo@phi.ca. Please mention your availability.

We thank all applicants. However, only those selected for an interview will be contacted.