Under the supervision of the Infrastructure Manager, the IT Technician will help support, develop and maintain IT services and infrastructure. The incumbent will perform a number of day-to-day IT-related tasks, while also assisting with specific projects.
RESPONSIBILITIES
● Install and maintain IT equipment (client workstations, servers, networking, photocopiers, telephones, etc.);
● Install and upgrade software;
● Monitor software licenses and customer access licenses;
● Maintain web hosting services;
● Track parts inventory and computer orders;
● File all office equipment manuals, technical documentation and IT warranties;
● Monitor infrastructure status on a regular basis;
● Manage and verify company backups;
● Conduct general research concerning technological aspects of projects, exhibitions, installations and/or trade shows, as appropriate;
● Perform level 1 and 2 support for IT related issues for all company employees and authorized subcontractors;
● Coordinate support requests between internal and external IT service providers;
● Manage the remote monitoring system.
QUALIFICATIONS REQUIRED
Minimum academic requirements: DEC – Computer Network Management or equivalent
Minimum years of experience: 3
Computer knowledge:
● MacOS, Windows (desktop and server), iOS, Android, Linux operating systems;
● Collaborative platforms such as Microsoft Office 365 or Google Workspace;
● Experience with corporate network infrastructures such as Cisco or Fortinet;
● Virtualization platforms such as VMWare or Hyper-V;
● Corporate antivirus and security platforms;
● Be able to perform hardware and software problem analysis on user hardware (MacBook, compatible laptop, iPhone, Android, iPad);
● Corporate storage systems using technologies such as RAID or ZFS.
Other :
● Excellent communicator, able to adapt to various stakeholders;
● Demonstrate autonomy and sound judgment;
● Strong sense of priorities, organized and able to multitask;
● Excellent command of spoken and written French, advanced English reading for the technological and software updates;
● Availability for on-call duty outside office hours.
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