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Job Description
Position Title:
Patient Engagement Coordinator/ Memory Clinic Coordinator
Department:
Recruitment
Reports To:
Patient Engagement Supervisor
Direct Reports:
N/A
POSITION FUNCTION
The Patient Engagement Coordinator / Memory Clinic Coordinator (PEC/MCC) is responsible for all research related recruitment initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Patient Engagement Coordinator / Memory Clinic Coordinator will demonstrate knowledge of protocols including inclusion/exclusion criteria and be familiar with the medications and medical diseases that coincide with research conducted at Centricity Research. The PEC/MCC is also responsible for performing testing and administrative activities associated with the Memory Clinic. They may also support cognitive rating to assist the Investigators in conducting clinical studies.
Organization Summary
Our Passionate Cause:
Revolutionizing Research & Changing Lives!
Organization Profile:
Centricity Research is a clinical research organization with more than 40 sites, access to over 1.6 million patients, and more than 150 active investigators across Canada and the southeastern United States. Our name, Centricity Research, was purposefully chosen to signify the fact that we are customer centric. Our patient volunteers, sponsors, CROs, and physicians are the cornerstone of our business. The name Centricity Research also highlights the fact that our organization has earned a position of prominence and importance within the industry. We aim to build and nurture strong, trusting relationships with all audiences, and being customer-centric is embedded within our company culture.
FUNdamentals:
Centricity Research recognizes the following core values as being essential characteristics for individual and collective success:
- Dream Big
- Go Above and Beyond
- Do The Right Thing
- Be Curious
- Have Fun
Essential Functions
- Work on enrollment and retention initiatives with Recruitment Team Lead
- Problem solve and create contingency plans to optimize enrollment via recruitment initiatives
- Obtain and maintain computerized database of all ad callers
- Return all phone calls/email responses to interested patients within 24 – 48 hours
- Accurately complete recruitment tracking log and all applicable clinical trial management systems
- Identify appropriate study candidacy based on knowledge of sites’ recruiting and upcoming studies
- Complete database query reviews for study candidacy and conduct outbound calls for study interest
- Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives
- Occasionally attend community lectures, health fairs or events to promote Centricity Research
- Promote clinical trials in the community through outreach events
- Assist the Patient Engagement Lead, Research Operations and/or Investigators with any other tasks as required
Conducting Memory Assessments/ Visits
- Ensure the safety and welfare of participants
- Schedule and complete intake of memory clinic participants
- Administer the memory testing with participants
- Provide the participant with their score
- Provide some interpretation of the score to participant and support as applicable
- Inform participant of research opportunities as applicable
- Perform administrative tasks associated with the Memory Clinic, including preparing files, faxing, and compiling notes
- Travel between regional locations and/or to off-site events may be required
- Occasional travel for mobile clinics or community outreach to help build memory clinic database
- Possible administration of study scale/cognitive rating
- Conduct and document the study scales as per protocol, GCP, and WPs/SOPs
- Timely and accurate completion of source, data, CRFs, queries and CTMS, as required for study scales
General
- Abide by GCP, WPs/SOPs, company guidelines, and local healthcare privacy regulations
- Maintain professional relationships with participants, coworkers, and physicians
- Attend site and company meetings
- Timely phone, TEAMS and email communication
- Gather, enter, and/or update data to maintain company records and databases as directed
- Assist Management with any other tasks as required
Education/Experience
Minimum:
- Post-secondary scientific diploma/certification (psychology and/or neuroscience and/or public health is a strong asset) or 2 years minimum experience working in a healthcare setting
Preferred:
- Experience in Marketing and/or sales/recruitment
- Call center experience
- Experience administering memory or other cognitive tests/questionnaires is an asset
Core Competencies/Skills
Prerequisite (Essential):
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Self-directed
- Teamwork & Collaboration
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Flexible & Adaptable
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
Foundation:
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
Leadership:
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills
PHYSICAL DEMANDS
- Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 – 20lbs)
WORKING CONDITIONS
- Modern medical office environment or home environment
- Required to follow all healthcare industry OHSA and OSHA guidelines
- Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
- Some positions may require overnight/weekend hours
- Opportunities to work with internationally renowned physicians
- Comprehensive health benefits, competitive salary
- RRSP or 401(k) contribution matching
- Continued opportunities for growth & development; yearly education allowance
- Paid holiday closures and employee appreciation days off
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. Scheduling flexibility is required to accommodate changing business needs.
Signing Below Indicates Acknowledgment Of The Above Job Description.
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