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Executive Summary:
Christians Against Poverty, a Christian organization, partnering with local churches, with a Head Office in Hamilton, Ontario, is seeking a person-first, systems-orientated Debt Network Aftercare:Administrator (DNAA).
Reporting to the Debt Network Manager, the DNAA is responsible for ensuring CAP is continually improving the quality of our advice and service.
You will be part of a growing and dynamic Debt Network team, dedicated to our mission of providing local churches with crucial tools to serve their communities and demonstrate the love of Jesus.
If you are eager to encourage and develop both people and processes, and if you want to combine your love of finances, structure, the church and faith in Jesus, we would be delighted to hear from you.
Key Responsibilities:
Service Delivery:
- Responsible for delivery and execution of the Debt Network* Service Level Agreement (SLA).
- Achieve designated targets and markers on our Client Journey.
- Spearhead efficiency creation and systems enhancement within the Debt Network* as part of a collaborative and innovative team, with a particular focus on our payout process.
Regulatory compliance and administration:
- Be a key driver of improving and enhancing all aspects of organizational administration across the Debt Network* team.
- Ensure adherence to relevant legislation; with a particular focus on our Trust Account.
- Ensure CAP remains compliant with our memberships and regulatory bodies; in particular our Accreditation standing with GoCCA and CACCS.
Spiritual Leadership:
- Agree with CAP’s Statement of Faith.
- Participate in Staff Gatherings which include worship, Scripture reading and prayer.
- Pray with stakeholders as needed and requested
- Measure future operational decisions against the mission and values of Christians Against Poverty
- Representing CAP and communicating our vision and mission with confidence and clarity.
*The Debt Network incorporates our Head Office based team (currently two full time employees) and our local church partnerships (currently eight Centres who are all remote from our Head Office).
Together we find ways forward towards financial fitness for families and individuals who have become overwhelmed by debt, and don’t know where to turn.
Our Head Office team provides the administrative and technical skills and support, allowing the local church to focus on providing the compassion and encouragement our clients need to improve their financial health.
Experience and Qualifications:
- Skilled in Microsoft Office 365 and project management tools; experience of Microsoft Teams and SharePoint would be an asset.
- Exposure to collections, finance and/or back office functions would be preferred – or a comparable environment.
- Experience in challenging and encouraging team members to improve their performance and results delivery.
- Demonstrated understanding and use of conflict management and/or negotiation skills – especially in challenging settings.
- Awareness of, and sensitivity to, the various streams of Christian Church across Canada.
- Excellent communication skills, focusing on phone presence through calls to both clients and creditors.
- Demonstrated skill in handling data with care and diligence.
- A current Canadian driving licence.
- A willingness and desire to train to become a certified AFCC® Credit Counsellor would be considered an asset.
- (visit https://financialfitness.ca/candidate-handbook/ for further details)
- Christians Against Poverty is a Christian ministry, dedicated to inspiring and equipping the Christian church in Canada with tools to demonstrate God’s love to the community. Candidates must be able to demonstrate a personal commitment to Jesus, identify with our Statement of Faith and the mission of Christians Against Poverty.
Estimated Search Timeline:
Application Deadline: Midnight on Monday, October 9th, 2023
Anticipated Start Date: Negotiable, ideally on or before Nov 1st, 2023
Location: Hybrid options – timings to be determined, with training & key meetings in person in Hamilton, ON
(our office location is in the historic Westinghouse HQ building)
How to apply:
Please forward your resume and cover letter to:
Contact Person: Will MacLaughlin, CEO Email: [email protected]
Christians Against Poverty welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.
We thank all interested parties but only those selected for an interview will be contacted.
Compensation and Benefits:
This is a permanent, full-time position.
We offer a salary of $48,000 – $52,000 commensurate with experience.
Benefits are provided – including health benefits and pension plan; as well as 3 weeks base vacation.
We value professional development for team members; and will work with the successful candidate to include ongoing Learning & Development opportunities, including at the annual CACCS Symposium in November 2023 if available.
For further information about Christians Against Poverty Canada, please visit our website at www.capcanada.org
