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Role Overview
Join a creative, inclusive, and delivery-focused team looking to transform how Citi manages credit risk, corporate loans data, and operational processes. The Helios Readiness team within ICM Product Management at Citigroup is searching for a Training & Communications Lead to manage the adoption of the new Helios credit risk management platform by users, stakeholders, senior managers, and technology teams with each release containing newly built features through the communication to and training of users.
The role is within the Institutional Credit Management (ICM) group, which includes Credit Underwriting, Transaction Management and Initial Data Capture, Portfolio Management, Collateral Management, and partners heavily with Operations, Technology, Risk, and Bankers. ICM Product Management alongside Loans Technology are building a new Credit Risk Management architecture and ecosystem for all of the Institutional Client Group (ICG) – driving end-to-end delivery on a Front-to-Back strategy for loans and service model that fully supports, satisfies and anticipates the reporting needs of the business and our regulators.
The right candidate will lead Product Management and other stakeholders through building and executing effective and efficient communication and training strategies. The candidate will need to work within the Training & Communications team and with Product Management partners to ensure consistent branding of Helios across all releases and coordinate grouping communications managed by other Leads when they involve overlapping audiences. Excellent communication skills are required to digest the release in order to build user-targeted content, to influence a wide range of audiences, and implement strategic communication and training process changes for the team.
Job Functions
The team is looking for a growth-oriented and detail-oriented lead who will:
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Drive the design, development, and delivery of internal communication strategies for releases owned by the lead
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Own the development of training materials using content provided by Product Managers for each release managed by the lead and coordinate the training schedules & presenters
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Coordinate the resolution of inbound questions or further clarifications resulting from the trainings
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Curate information with subject matter experts to ensure consistent and detailed communication for a wide set of audiences in the business
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Collaborate effectively with analytics teams, ensuring clear training metrics expectations are set with the Product Managers
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Identify, prioritize, and own execution of opportunities, end to end, to drive operational efficiency and better customer experience
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Actively mentor the supporting analysts so that they are empowered to aid in all aspects of the communication and training strategies & to support their career growth
Qualifications
The Training and Communications Lead is expected to have:
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6 years plus experience in project management, marketing & communications, building training curriculums, or other relevant experience,
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Experience working in a global dynamic environment,
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Excellent interpersonal + communication skills,
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Negotiation and influencing skills,
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Attention to detail, and
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Superior planning & organization skills.
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Fluent English in speaking and writing.
Job Family Group:
Project and Program Management
Job Family:
Program Management
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
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View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
