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You’re the brains behind our work.
You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.
Citi’s Institutional Clients Group (ICG) is looking for Full-Time Production Support Analysts to join the Technology team in Mississauga, Ontario. Our ICG Technologists support and enable the success of our trading businesses— and by utilizing a broad range of technologies, our team is at the forefront of innovation. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our aggressive growth strategy. Production Support plays an integral part in running and maintaining the production environment for trading applications so that traders and Middle Office can confidently conduct business and service clients. Our production support analysts work directly with traders on the trade floor and use their problem solving and technological skills to quickly resolve any technological issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical skills.
We provide you with the knowledge and skills you need to succeed.
We’re committed to teaching you the ropes. The 2-year Analyst Program starts in July and we offer a robust training program. Here at Citi, rotational programs are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one team in Production Support. Our rotational program will help you discover the best fit for your skills and long-term career goals at Citi.
Your time here will look something like this…
Projects that our Production Support analysts have worked on:
• Resiliency testing – We need to know that our applications can function in the event of a disaster or on high volume dates (think Covid impact) so that the business can continue to operate, so our analysts put our systems to the test, simulating disasters so we know the breaking point and how to react in a real life disaster.
• Improving Production Support Monitoring Techniques – Monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them. Our analysts help to build upon and improve our current platform.
• Design, development and implementation of tooling – Support analysts will have the opportunity to develop applications and scripts to aid themselves and their teams in their job. Our past analysts have implemented solutions ranging from excel macros, to python scripts, to C# and Java applications – it’s not just the developers who have the programming fun!
• Organizational and operational efficiency improvements – Nobody likes to repeat the same actions every day and click the same buttons, so our analysts get involved in efficiency improvements to see where tasks can be automated or streamlined to free their time to get involved in exciting projects!
• Release / Change Management – Your development peers will be writing the application code for new functionality, but our production support analysts will be the ones to decide if it can be released into our live systems or not. With strong change management techniques, production support analysts help to protect the live systems from unnecessary harm and keep our trading platforms stable.
• Incident Management – Major Outages – Despite best efforts, inevitably there are major outages which production support must manage to get our systems back up and running. If this is not managed correctly, the impact on Citi’s reputation and finances could be catastrophic.
We want to hear from you if…
• You are planning to graduate between December 2022 to June 2023 with a Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Management Information Systems, or another technology-related degree
• You have a 3.0 GPA or above (preferred)
• You have a passion for Technology
• You have strong evidence of project management, leadership, teamwork and communication skills
• You are committed to personal growth and career development, and a strong desire to be successful in a team working environment
Who we think will be a great fit…
A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following:
• Passionate about technology with knowledge of any of the following: C#, .Net, Java, SQL, Clojure, Unix, Python
• Ability to multi-task with sharp problem solving skills
• Strong communicator, able to build relationships and rapport easily
• Adaptable and enjoy working in a fast-paced environment
• A team player
Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process in accordance with law. Please inform me prior to your interview date if you require any accommodation throughout this process .
Job Family Group:
Management Development Programs
Job Family:
Undergraduate
Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
