Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common – municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.
The Opportunity
Recreation and Culture Services builds vibrant, healthy, active and connected communities by providing facilities and programs that give all Barrie residents an opportunity to participate in recreational activities. Key responsibilities include identifying community recreation needs and interests, developing and delivering recreation opportunities which meet these needs and interests, maintaining and operating recreational and cultural facilities to provide a setting for these activities, and managing the provision of space to external community providers and groups.
Under the general guidance and direction of the Director of Recreation Services, the Supervisor of Recreation Administrative Services position is responsible for overseeing and supervising the daily administrative and office support activities for the Recreation Services Department, and delivery of services offered through City Hall Client Services Desk. Specifically, this position is responsible for monitoring and supervising City Hall Client Services Desk operations and performance in accordance with established service delivery standards, key performance indicators and customer service principles, standards and techniques. Additionally, this position provides confidential and non-confidential administrative and clerical support for the Director of Recreation Services and Department Management staff. Furthermore, this position acts as a point of contact for, and investigates and responds to escalated inquiries, requests and/or complaints received through the City Hall Client Services Desk. Lastly, this position is responsible for reviewing service delivery processes to support performance management, process improvements, training initiatives, performance measures and quality assurance of the City Hall Client Services Desk. Overall, this positions plays an integral role in providing administrative support to the Recreation Services Department, and monitoring the delivery of consistent, timely, and efficient customer service to internal and external customers to support the comprehensive delivery of services offered by the Recreation Services Department within the City of Barrie.
Our Culture And Qualifications Of The Job
Corporate Culture
Education (degree/diploma/certifications)
Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Procedure to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/JobOpps.
Experience
Knowledge/Skill/Ability
Conditions of Employment
Other Important Information
Location: City Hall, 70 Collier Street, Barrie, Ontario*
Hours: The normal hours of work are 35 hours per week; however, some non-standard hours may apply.
Wage: This a permanent full-time non-union position with the following pay level and 2023 pay range:
Benefits: This position includes a comprehensive non-union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, OMERS pension plan, discounted rate for City Fitness Memberships and much more.
The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.
Disclaimer: The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position title. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this position. For full position details, please request a copy of the Job Description by emailing [email protected].
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